2013 110 Anniversary RGC Passenger backrest
I recently purchased the a 2013 anniversary model CVO Road Glide Custom. Love the color and the whole scheme about the bike, except when I ordered the passenger backrest. The anniversary rider seat is different than others I have seen and has a light blue grey colored thread, however, the matching backrest has contrasting gold color thread. I was quite surprised when I talk directly to Harley after the dealership informed me Harley did not make the backrest with matching thread color. Maybe I’m picky, but paying close to $40K for a motorcycle, I would expect to be able to purchase $130 backrest pad with matching thread color. I spoke to a customer service person, their manager and then their managers manager and was told they did not make the pad with the matching thread color, would not discount the pad nor help cover the cost to have the correct color put in. They also stated it was approved by the CVO department and all that was requested was to match material and design. When I asked to speak with the manager of that department I was told that would be impossible as I was not allowed to.
Has anyone else found this to be an issue or had a similar problem and if so how did you work it out?