My wife's TriGlide trike had a radio problem and the whole radio was replaced under warranty. Do a search on line for "Harley Kendon Radio Problems". Hers would just stop playing through the speakers, although the faceplate showed the radio on, on a station, volume up/down etc. The only way to fix it was shut it off and turn it back on. So, it got replaced free.
I did notice over the weekend on my Ultra, that I would lose the sound intermittently. That turned out to be the fact that I had the CB enabled, and was in range of someone using theirs. Problem solved by turning off the CB.
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MSgt USAF (RET)
2012 FLTRU Vivid Black