Join Date: Nov 2010
Location: danville, indiana
Dennis Kirk is intentionally deceptive...
I placed an online order for a new PM rear rotor last Friday. I chose Dennis Kirk only because they had part instock and said would be shipped that day. I already had my wheel off for a wiring repair so I figured perfect time to get it, and site said it would be at my door by Wednesday. I did need my bike back for the weekend. (Race weekend in Indy brings out the bikes and I never miss it) So I dropped 280 on it and got a confirmation email with scheduled delivery for the following Wednesday. Then, late Monday afternoon I get an email saying that part is backordered and will be 3-5 business days late. I was confused which email was correct, so I call customer service and get chastised for not clicking on the "overview" tab and reading the fine print. I explained that I may not have read the fine print but I did read the email u sent me with a schedulded delivery date. DK didn't offer me even an allology. They said it was a known problem and they were trying to fix it. That sounds like bs to me, there are thousands of much smaller companies that have the resources to figure out how to run a website, they are just not concerned enough to fix it. So, I will put my wheel back on and back off again next week, and I will never spend another dime with Dennis Kirk again.
"Faster, Faster, until the thrill of speed overcomes the fear of death."