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  #1  
Old 12-23-2012, 01:07 PM
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ironmark ironmark is offline
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Default One of my Rokker speakers is blown.

John at J&M took care of it. J&M customer service is great.
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Last edited by ironmark; 01-01-2013 at 06:02 PM.
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  #2  
Old 12-23-2012, 01:26 PM
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if u bought it direct from J&M they have a record of your purchase and will cover you without hassle. great customer service.
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Old 12-23-2012, 02:39 PM
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I bought brand new from a supplier but it should still have the 2 year warranty.
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Old 12-23-2012, 03:16 PM
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Just to be certain, did you hook the output up to the other speaker?
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Old 12-23-2012, 03:34 PM
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Quote:
Originally Posted by dbell66253 View Post
Just to be certain, did you hook the output up to the other speaker?
I would have to reroute the wires and cut zip ties so first I eliminated the amp by just hooking up the speakers like they were stock because the stock wires would reach the way they were, I still only had 1 speaker working and the speaker that was not working was still the same speaker so I know the amp is not the problem. I then took the bad speaker out of it mounting bracket and hooked it into the wires that were hooked into the working speaker and the bad speaker still did not work, Also did a continuity test and I had continuity on the working speaker and no continuity on the bad speaker. I believe that I covered all the bases so I know it is the speaker and nothing else.
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Old 12-23-2012, 04:40 PM
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Definetly the speaker then, seeing as the Rokkers have not been out long enough for any pair to be out of warranty, I hope JM will replace it, let us know the turn out.
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Old 12-24-2012, 10:37 AM
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ironmark ,,,,,

very sorry that you are having problems ,,,,,,,,

Please send the speaker in question to my attention at J&M Corporation, 1415 South Cherry Ave, Tucson AZ 85713 ,,,, we will take care of it for you ,,,,,

Merry Christmas to all ,,,,,
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Old 12-24-2012, 10:55 AM
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Quote:
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ironmark ,,,,,

very sorry that you are having problems ,,,,,,,,

Please send the speaker in question to my attention at J&M Corporation, 1415 South Cherry Ave, Tucson AZ 85713 ,,,, we will take care of it for you ,,,,,

Merry Christmas to all ,,,,,
Thanks John I didn't figure it would be a problem because you have great customer service.
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