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post #1 of 3 (permalink) Old 06-09-2012, 10:01 PM Thread Starter
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Location: Farmville, NC
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Two thumbs up for Rush

I just wanted to give a big shout out to Rush Exhaust for their outstanding customer service. Rush makes excellent products and our own Drago even has them manufacture his pipes, to his specs, for him. Ceramic coated inside and out and sound great. No, I have no affiliation. Ah, but nothing in life is perfect. I've had my Rush exhaust for about 1 1/2 years now and in the past few months, the right side muffler has started to turn a little gray (they supposed to be black), and was getting a little spotted like it had freckles. I asked a Rush representative about this at the Outer Banks Beach Rally in NC recently. He took a quick look and simply said "No problem, we'll cover it". He asked that I take a few pictures and get them to the dealership I ordered them through. That, and a copy of the original order form to insure they sent the right item, and they're on the way. A year and a half and "No problem". That's customer service you don't see very often these days. This is my third Harley, and they've all had Rush exhaust. If I have three more, they probably will too. I also sent a thank you straight to Rush but thought you'd like to hear about it also. See you at Shark Week.

"No man is rich enough to buy back his past, so enjoy the moment"
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post #2 of 3 (permalink) Old 06-09-2012, 10:15 PM
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Location: East Hartford CT
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Its great that we still have a few companies left in this world that know how to provide great customer service

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post #3 of 3 (permalink) Old 06-09-2012, 11:45 PM
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Good to know. Mine are doing the same thing

"A Goverment should fear it's people not vice versa"
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