Okay I know everyone is up in arms about all this junk with the EPA and how it has bit many of us in the butt...…….
I was watching
on voiding the HD powertrain warranty. Then someone posted this letter. Now the way it reads the requirement to use a EPA compliant tuner only applies to 2017 & newer bikes. What is everyone's take on this?
Hey John. I am going to post a letter that was titled "US EPA tuner calibration communication reminder." I have connections and I was able to get my hands on this letter shortly after it was sent out on March 29, 2019. This letter was put out to dealers by Rob Bradford Director Global Service, Warranty and Customer Care. I think it is only fair that all consumers KNOW the exact verbiage that was submitted to the dealerships regarding this topic. This is straight from the Mo-Co and clear and concise. Here goes....
Dear US Dealers: Harley Davidson service has received questions regarding warranty coverage on motorcycles that have calibrations installed on them that are not approved by the California air resources Board (CARB) or the US Environmental Protective Agency (EPA). This message is to remind you of the details of the EPA – Harley Davidson settlement. As communicated in both the dealer letter and dealer news communication of August 18, 2016, Harley Davidson informed the US dealer network of the settlement between Harley Davidson and the EPA. As part of the settlement all 2017 model year and later Harley Davidson's that have been tuned using a tuner or calibration that is not covered by a CARB executive order or otherwise approved by the EPA would have no powertrain warranty. When Harley Davidson is made aware of such modifications a vehicle identification number block is placed on the powertrain; meaning we will, per the settlement deny all warranty claims for functional defects of powertrain components for any Harley Davidson vehicle (model year 2017 or later) registered in the United States. The definition of the powertrain in this instance pertains to the engine and all of its components including the ECM (engine control module), primary drive and transmission including all of its components. As always, if we are made aware in any way of a non-EPA compliant tuner being installed on a model year 2017 and later motorcycle, those VIN numbers will be placed under the VIN Block for the powertrain warranty.
To help you reduce the likelihood of completing warranty work on a motorcycle that has a VIN block placed on it and subsequently having the powertrain warranty claim denied, the Digital Technician (DT) tool is positioned to protect you and we suggest as a best practice the following steps be followed.
1. Instruct your staff to plug the motorcycle into the DT during the service intake process to see if a non-compliant calibration change has been made and the VIN has been blocked.
2. Check the H-DNet, drop-down tab, "my tool box" then "Vehicle Information" to see if the motorcycle has had a VIN block placed on it for any other reason other than a non-compliant calibration under the EPA settlement.
These steps will inform your service personnel have of a non-compliant calibration, prior to starting any warranty repairs and will provide you the opportunity to set the appropriate expectation with the rider. As a reminder, all Harley Davidson branded tuner calibration performance products meet EPA compliance requirements. We encourage you and your staff to watch the video titled "2016 EPA Settlement Compliance" on H-DNet which discusses the settlement and warrantee implications of non-compliant calibrations.
Director Global Service, Warranty & Customer Care.