2nd Degree Burns from a Heated Seat - Road Glide Forums
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post #1 of 77 (permalink) Old 02-17-2019, 10:04 PM Thread Starter
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2nd Degree Burns from a Heated Seat

I received 2nd degree burns from my heated seat. I sent MoCo information about this incident and a picture of my injuries. WARNING: The attached pic may be viewed as offensive by some!

I sent the attached letter and picture and was told by the Harley Customer non-Care representative that since the dealer's temperature measurements were "normal", they would not replace my seat. The seat is under warranty. I id explain that this issue was likely intermittent (I am an engineer) and is likely related to my shifting weight, road vibration, temperature, humidity, road bumps, etc.

Any recommendations on how to proceed? I have contacted two "scum sucking" personal injury firms. They did say that this could also be a low suit for product liability in addition to "pain and suffering" etc. I hate to go this route and truly just want the damn seat replaced. Obviously, I am not interesting in using this heated seat again. I had to ride 1,500 miles with these injuries and do not want to experience this injury again.

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post #2 of 77 (permalink) Old 02-17-2019, 10:12 PM
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If you don't hear back from the MoCo in a timely manner, may be worth having a lawyer write a letter.
Talk about pain & suffering.
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post #3 of 77 (permalink) Old 02-17-2019, 10:18 PM
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Ouch big time! Glad you healed ok, that would be an easy place to get infected, not good. If Harley is going to be ignorant to the potential trouble this could be, especially when all you want is the seat replaced, I say you gave them a chance. I wouldn’t mess with them much. It does seem as though the seat may have had an intermittent problem. Seems they would want it to test it, etc. Seems like the pic should get their attention and some action. Document well and see if the lawyers get any attention.

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post #4 of 77 (permalink) Old 02-18-2019, 04:18 AM
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My heated gloves actually burned my hands once. I couldn’t believe my skin was like sunburned when I pulled them off. I felt the discomfort & had shifted the gloves around on my hands - just kind of itchy heat - but didn’t think I was getting any actual burn. No biggie on the backs of my hands but I can see sitting pressure could make it worse on your butt. Now I just keep gloves set lower if I use them.

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post #5 of 77 (permalink) Old 02-18-2019, 06:25 AM
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If HD is not wiling to replace the seat then I would have a lawyer send the letter to them. It is amazing how fast companies respond and how willing they are to cooperate when they've read a letter written on certain letterhead paper. It may be all it takes. Best of luck and kudos to you for not being one of those get rich quick so-called Americans. Although, you would be completely justified for some kind of compensation for your injuries.
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post #6 of 77 (permalink) Old 02-18-2019, 06:26 AM
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From a physiologic standpoint, if you are a diabetic or have neuropathy, you may be more prone to burns due to lack of sensation.

In any case, I don't blame you for wanting your seat replaced.

I have been riding with Corbin heated seats for over 20 years and have never experienced anything like that.

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post #7 of 77 (permalink) Old 02-18-2019, 06:37 AM
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Damn, talk about 'roasting chestnuts on an open fire' ... Pick a favorite lawyer and release the hounds. MoCo needs to figure out what happened there and make damn sure it never happens again.

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post #8 of 77 (permalink) Old 02-18-2019, 08:41 AM
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I wouldn’t think they’re going to willingly exchange the seat as that would be an admission of guilt later in court when you file. Sorry about you butt.
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post #9 of 77 (permalink) Old 02-18-2019, 08:49 AM
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I had one friend that this happened with the heated gloves. The heat control knob didn’t cycle on and off and locked on wide open with the thermostat not controlling the flow of voltage. He knew his hands were pretty warm when it was happening but didn’t know the severity until he pulled the gloves off at a gas stop. The temp control is no doubt the culprit.

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post #10 of 77 (permalink) Old 02-18-2019, 09:11 AM
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That’s some serious burns, good luck moving forward.
Burns aside you got a...

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