Join Date: Aug 2013
Location: Napanee, Ontario
I recently purchased a 14.5" Madstad. When I opened the box everything was thoroughly wrapped in bubble plastic. The bag that the windshield was in had a scratch about 1.5" long as if it had been scraped on a nail or a sharp object. The area of windshield under the plastic bag has a light scratch on it. I called Mark at Madstad right away and he sent me another windshield. I received the second shield about 2 and a half weeks later. (it takes a long time to mail goods through Canada Customs) The weather is finally warming up here in Ontario so I finally got around to installing the windshield on Tuesday this week. The bag that the second shield came in was unmarked and indeed the second shield was blemish free. BUT. BUT! BUT!!!!!! I could not mount the second shield because the mounting holes are drilled in entirely wrong places. It simply does not fit the brackets. The bottom holes are 15 inches apart and are not aligned with the top holes. The bottom holes are only about 1.5" from the bottom of the shield. It I could have mounted it, the shield would be over my eyes at its lowest level. When I place the second shield on top of the scratched shield I can clearly see that the holes for mounting the shield are not correct, waaaay off. OH !#$%&*@. So I am not too happy. Mark, if you read these posts and you are concerned about quality management you are welcome to send me another 14.5" bronze smoke shield. I live in Napanee , Ontario. You can look back through you can look up my address if you like. So, I have now taken a breath and I will calm down a little. I have the first shield with the light scratch mounted, and it works great. If I could compare it to driving a four door car. It is like I was driving with only one back window down, causing terrible drumming of air inside the car. Then rolling down one of the front windows and now the air flows cleanly through the front window and out the rear window. Much more quiet air flow.
2006 Road Glide Black Pearl, Screaming Eagle Stage 2 95" Big Bore Kit, Detachable Tour Pak, Klock Werks 8" , Wind Vest 13" , Madstad 14.5"
Last edited by grambo; 04-18-2014 at 11:40 PM.