Thinking about canceling my MadStad order - Road Glide Forums
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post #1 of 26 (permalink) Old 09-28-2015, 10:35 AM Thread Starter
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Thinking about canceling my MadStad order

I am thinking of canceling my MadStad order. I ordered 20 days ago on 9/8 and still do not have a tracking number or any indication on the website that it has shipped. I sent an email last week and got no response. I then called last week and after a couple of tries, I finally got a live person who said it should ship by the end of the week. Nope, not yet.

When I ordered their website stated that due to the move, you could expect the items to ship 10 days after ordering. Even if you only count business days, it has been more than 10 days.

I am still not certain on the look of this thing and you couple that with poor customer service and it might just be enough for me to cancel all together.

I sent an email this morning, so I will see how they respond if they respond at all.
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post #2 of 26 (permalink) Old 09-28-2015, 10:47 AM
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Can't say for sure what is happening with your order, but by and large MadStad's customer service have always been first rate.

Hope nothing bad happened.....


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post #3 of 26 (permalink) Old 09-28-2015, 11:09 AM Thread Starter
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Originally Posted by PFWiz View Post
Can't say for sure what is happening with your order, but by and large MadStad's customer service have always been first rate.

Hope nothing bad happened.....
Unfortunately that has not been my experience.
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post #4 of 26 (permalink) Old 09-28-2015, 11:23 AM
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They're moving their shop. Nothing ever goes as planned , so that's probably the delay. Have patience.

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post #5 of 26 (permalink) Old 09-28-2015, 11:37 AM
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I too am suprised to hear this. Ive ordered 2 shields from them before and the customer service and shipping was great. Even gave me an unexpected discount on the 2nd shield for being a return customer. Must be something to do with the move. If your not sure about the looks of the Madstad you might want to go ahead and cancel because thats not going to change. Its ugly and will remain ugly for the whole time you have it. Will it grow on you? Maybe, but thats you changing not the sheild. Now if you can get past the looks and enjoy the function like nothing else out there then wait it out and get the sheild. You really have nothing to loose. Madstad offers a 30 money back deal and I know someone on here will take it off your hands for sure. Keep us posted on what happens.


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post #6 of 26 (permalink) Old 09-28-2015, 11:41 AM Thread Starter
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Originally Posted by Big_gary View Post
They're moving their shop. Nothing ever goes as planned , so that's probably the delay. Have patience.
I fully understand the move and that is why I gave latitude an waited this long but that still does not excuse the lack of responsiveness on answering emails or the phone.

They had no hesitation in charging my credit card for the full amount on 9/8 ether!
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post #7 of 26 (permalink) Old 09-28-2015, 12:06 PM
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Sorry you are having trouble. I'd be frustrated if I were you also. I actually like the look of mine and I will say that it is by far the best shield I have had. Have you tried giving them a call?


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post #8 of 26 (permalink) Old 09-28-2015, 12:24 PM
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Quote:
Originally Posted by rg_dave View Post
Sorry you are having trouble. I'd be frustrated if I were you also. I actually like the look of mine and I will say that it is by far the best shield I have had. Have you tried giving them a call?
Its in the 4th sentence of first paragraph.


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post #9 of 26 (permalink) Old 09-28-2015, 12:35 PM Thread Starter
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Well either due to the post here, or my email that I sent again this morning or due to the inquiry on their Facebook page, I got a call from Sean at MadStad.

He stated that due to the move that obviously they were backed up yada, yada, yada.

He said it should ship tomorrow or Wednesday. Then he confirmed my order and said he would check on the parts availability and it may go today and he would call me back. So it might go out today or Tuesday or Wednesday.....

All of this doesn't give me a warm fuzzy feeling
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post #10 of 26 (permalink) Old 09-28-2015, 01:10 PM
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If concerned about the $, then cancel and let them know to contact you when they are able to fulfill your order.

Regarding the MadStad being ugly - IMO and others I ride with it is not ugly; instead, it is admired for its design and successful functionality. I was at the Barber Motorcycle Museum last week in Leeds (Birmingham) Alabama. In the motorcycle parking area I received much admiring comments on the MadStad.


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