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post #1 of 3 (permalink) Old 05-10-2013, 08:29 AM Thread Starter
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Join Date: Jan 2012
Location: Southern California
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Would like your opinion

I have a 2000 Roadglide FLTR with a Mikuni 42, 12" Yaffe Monkey bars, I purchased a set of steel braided throttle cables, clutch cable and front and rear brake cables.

The throttle cables that they sent to me are a perfect length 4 over stock however, the inner cables are a 1/2 too long, the outer cable length is perfect.

So, I send these back to the manufacturer, they told me if I can get them there by Wed I can have them back by the weekend, cool.

I spend $30 to mail from California to them overnight, they get them Tuesday Morning, I call Wed afternmoon thinking they are on the way back, they dont even know they have them.....lol so here's the clincher for me.
I have sent probaly a dozen people to these folks that have purchased complete cable sets from them, they charged me $10 per cable to shorten them and $18 to ship them back.....lol.
Do you feel they were justified in charging me.

2000 FLTR, Mikuni HSR42, 2007 Swingarm, Andrews 26 cams, hydraulic cam chain tensioners, high output oil pump, 12" Monkey bars, HID headlights, custom dynamics LED's turn signals front and rear, tour pack LED's, LED brake light, Custom Dynamic brake turn module, 2007 turn signals, Cee Baily 26in windshield, Rockford Fosgate amp, JL speakers, Alpine head unit, detach king tour pack, custom painted by aggressive designs.
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post #2 of 3 (permalink) Old 05-10-2013, 08:42 AM
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Location: Wilmington, DE
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Honestly yes, but I disagree with the shipping thats outrageous for a cable. Can they track the people you sent to them? If so and it was me I would have dont it for free. Customer loyalty is important with me though. I give out discounts all the time to people that refer or come back just because I appreciate them doing so. But if they dont track then thats a different story.

Now the other question is was it a kit you bought from them? If it was and you didnt order the length then they shouldnt charge you anything or did something like free shipping..

Just my 2 cents
Remember you asked lol
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post #3 of 3 (permalink) Old 05-10-2013, 03:41 PM Thread Starter
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Quote:
Originally Posted by Deadstroke View Post
Honestly yes, but I disagree with the shipping thats outrageous for a cable. Can they track the people you sent to them? If so and it was me I would have dont it for free. Customer loyalty is important with me though. I give out discounts all the time to people that refer or come back just because I appreciate them doing so. But if they dont track then thats a different story.

Now the other question is was it a kit you bought from them? If it was and you didnt order the length then they shouldnt charge you anything or did something like free shipping..

Just my 2 cents
Remember you asked lol
It was their stock length off of their WEB page for my year carbureted bike, the FLTRI is the injected Version.
Not trying to make a big deal just a bit pissed at the customer service ethic

2000 FLTR, Mikuni HSR42, 2007 Swingarm, Andrews 26 cams, hydraulic cam chain tensioners, high output oil pump, 12" Monkey bars, HID headlights, custom dynamics LED's turn signals front and rear, tour pack LED's, LED brake light, Custom Dynamic brake turn module, 2007 turn signals, Cee Baily 26in windshield, Rockford Fosgate amp, JL speakers, Alpine head unit, detach king tour pack, custom painted by aggressive designs.
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