Join Date: Dec 2012
Location: Canyon Lake, Texas
I bought a set of HCC, fully assembled apes for my bike early this year (second set I have bought from them). I let the bars sit on my shelf for three months while my bike was being painted. When they were finally installed I noticed a spot, right by my throttle side controls where the copper coat was showing through the chrome. I remembered reading in their packaging to "inspect for defects immediately since there is only 30 days to return" so I tried to ignore the spot. Well the first time I washed the bike I noticed a lot more copper showing all over the bars. I couldnt live with that, so I braced myself for a battle and called HCC to see if there was anything that could be done. I left a message at the shop and within 30 minutes was called back by Freddy (who I had dealt with on the purchase) he told me without hesitation, "send them back, we will build you a new pair and turn them around in a day". Apparently they warrant the chrome for a full year.
I have read about folks having problems with these guys before, everything from you cant get them on the phone, to poor customer service, but I have to say, after two purchases, these guys are great. I have never been able to call in and get someone to answer, but they always call me back in a timely manner. Feddy has always been helpful. I have even been to the "shop", (it is actually just a shipping depot on the owners ranch). This is a first class operation.
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2011 Road Glide Ultra, 16" HCC apehangers, custom vivid black and limetime green paint, Cobra slip ons. Much, much more to come
Texas proud, and yes, I do believe in the 2nd amendment!