Failed rings...extended warranty may not cover? - Road Glide Forums
Engine Related Engine Builds and more for Road Glides

Reply
 
LinkBack Thread Tools Display Modes
post #1 of 22 (permalink) Old 05-17-2014, 06:52 PM Thread Starter
Newbie
 
Join Date: Dec 2012
Posts: 39
Failed rings...extended warranty may not cover?

I bought a 2010 FLTRX from my dealer in Dec 2012. Third bike from them, 8 year relationship. Also bought a four year extended warranty.

About two weeks ago I noticed excessive oil consumption. Like 1.5 quarts in 300 miles. I took it in last week and was told the warranty would cover repairs labor and parts but not diagnostic time. They estimated 1-2 hours shop time to determine the problem. Fine, whatever.

Today they called me and said the rings failed. Then the bad news... since it was a used bike, ring failure is not covered. They recommended I call the extended warranty people. I did so, and was told that oil consumption on a used bike wasn't covered. I explained that the point of the warranty was to cover catastrophic mechanical failures while I was still making payments, and that the dealership assured me that the bike was covered from fender to fender (less brake pads, batteries and paint). He put me on hold and when he came back he said broken rings were covered, but not worn ones. He said the service write up was non specific, and that I should call the dealership.

I called the dealership back, and was told yes, the rings were broken, and that they felt "failed" and "broken" were the same thing. I asked them to sort it out with Extended Warranty.

At last contact the Dealership said Extended Warranty was sending out an inspector next Wednesday.

Anyone experience issues getting the extended warranty to kick in? My real beef is with the salesman that assured me I was covered as long as I did the services (I did) and didn't do anything crazy to the motor on my own (I didn't). There are no mode that would affect the motor aside from the PCV, which was on the bike when they sold it to me. The engine is stock, had 4500 miles when I bought it, and failed at 9900. If they don't honor it, I'm considering cancelling the rest of the warranty because 1) I'll need it to pay the repair bill with the refund and 2) it doesn't seem to be doing anything for me.

If I get hung out to dry I'll pack the bike up, take it elsewhere, eat the bill (and probably go big bore), and never set foot in the dealership again. I have other options. Whole thing was an unnecessary blood pressure spike for me.
pastryslayer is offline  
Sponsored Links
Advertisement
 
post #2 of 22 (permalink) Old 05-17-2014, 07:28 PM
Grey beard
 
rageglide's Avatar
 
Join Date: Dec 2011
Location: San Jose, Ca
Posts: 1,288
I don't use warranty's cuz I always void em... but, imo if you've got a good relationship with the dealer. good is relative of course, because you may think you have a good relationship, and the dealer may disagree... anyway, assuming they don't hate you.

Go in and talk to the guy you have the best relationship with and ask if he can help you out before you pull the bike outta there. You'll be paying them quite a bit for the diag part, and they won't release it as a pile of parts, so you'll pay for the partial assembly too.

The reality is a new set of rings and quick hone at this point is cheap. The costs are in all the work you've already committed to. That said, you didn't say how many miles are on the bike. But obviously boring your cylinders for a .010" oversize if necessary is going to cost the same as the "big" bore size 3.875". The pistons will cost marginally more than the next oversize piston... So IF you are at a point you have to go o/s, then it's no brainer to do the big bore. IF you have low mileage and can reuse your pistons the ring replacement is cheap...

Net of that is, if the relationship is important and you want to keep the warranty intact for other aspects of coverage, take a breath and have the non-catastrophic problem resolved.

2012 fltrx
rageglide is offline  
post #3 of 22 (permalink) Old 05-17-2014, 07:34 PM
Life Member
 
Easyryder01's Avatar
 
Join Date: Sep 2011
Location: Long Island, New York
Posts: 2,698
If the dealership really wanted then work they would assist you and get it covered. Yes a cash job to them is worth more than a warranty job but they don't even pay their mechanics what their supposed to receive either. Either way I believe the true test of loyalty to you would be to get the verbage on paper and get the part that's broken there for the adjuster to see if you follow what I mean ?

Live, Laugh, Love, or Die Trying !
2017 RGS Velocity Red

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Easyryder01 is offline  
 
post #4 of 22 (permalink) Old 05-17-2014, 08:42 PM
GONE BUT NOT FORGOTTEN
 
Join Date: Oct 2010
Location: Sacramento Ca.
Posts: 3,813
Salesman will tell you anything. If your dealer & service dept. was worth a $hit he would get with ESP & get it straighten out.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
2011 FLTRX 103 Sedona Orange
Hillglide is offline  
post #5 of 22 (permalink) Old 05-17-2014, 08:46 PM
Life Member
 
Easyryder01's Avatar
 
Join Date: Sep 2011
Location: Long Island, New York
Posts: 2,698
That's if the salesman sold you an OEM warranty and not an aftermarket.

Live, Laugh, Love, or Die Trying !
2017 RGS Velocity Red

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
Easyryder01 is offline  
post #6 of 22 (permalink) Old 05-17-2014, 09:00 PM
Life Member
 
Big_gary's Avatar
 
Join Date: Dec 2010
Location: GA.
Posts: 7,857
Garage
I dont think you will have a problem. If the bike had 50k , that might be normal wear. At 9k , that much oil blow bye is not normal wear.
If the dealer wrote it up right the first time , it would have been approved.

What did the leak down test show ?

2010 FLTRX , Stage 1, 13" Madstad, Mono tubes, SuperShox, Heritage style bars. Alpine CDE-HD149BT,Soundstream Picasso Nano Series PN4.520 , 5X7 and 6.5 Infinity Kappa speakers
If I have to explain ,you wouldn't under stand anyway.
Big_gary is offline  
post #7 of 22 (permalink) Old 05-17-2014, 09:43 PM Thread Starter
Newbie
 
Join Date: Dec 2012
Posts: 39
Failed rings...extended warranty may not cover?

I may have understated the problem. According to the dealer, ring failure is the cause...but the pistons and cylinders are damaged and I'm looking at a $2,000 rebuild of the too end. Bike has 10k miles. Which is why if I have to pay for it I'll go big bore. Labor should be about the same regardless of displacement.

I will certainly give the dealership a chance to make it right, and I know exactly where I'll start. But if they blow me off...not one more penny.

ETA: no mention of a leak down test.
pastryslayer is offline  
post #8 of 22 (permalink) Old 05-17-2014, 10:10 PM
Life Member
 
Big_gary's Avatar
 
Join Date: Dec 2010
Location: GA.
Posts: 7,857
Garage
Quote:
Originally Posted by pastryslayer View Post
I may have understated the problem. According to the dealer, ring failure is the cause...but the pistons and cylinders are damaged and I'm looking at a $2,000 rebuild of the too end. Bike has 10k miles. Which is why if I have to pay for it I'll go big bore. Labor should be about the same regardless of displacement.

I will certainly give the dealership a chance to make it right, and I know exactly where I'll start. But if they blow me off...not one more penny.

ETA: no mention of a leak down test.
I don't see how the ext. warranty company can deny payment then. Has nothing to do with the dealer.

2010 FLTRX , Stage 1, 13" Madstad, Mono tubes, SuperShox, Heritage style bars. Alpine CDE-HD149BT,Soundstream Picasso Nano Series PN4.520 , 5X7 and 6.5 Infinity Kappa speakers
If I have to explain ,you wouldn't under stand anyway.
Big_gary is offline  
post #9 of 22 (permalink) Old 05-18-2014, 08:57 AM
Life Member
 
ironmark's Avatar
 
Join Date: Dec 2010
Posts: 6,487
Never heard of broken rings at 9,000 mile on a stock 96" engine. I would say that with the mileage there was a mechanical problem far more serious then worn rings and the ESP should cover it.
You didn't mention if you have the HD extended warranty or a aftermarket extended warranty, which may make a difference in coverage.
If the rings are broken then there will be piston and cylinder wall damage which will result in a complete top end rebuild so this would be a good time to upgrade to the 103" BB and just pay the difference.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
08 FLTR candy red sunglo,with 2015 103 HO, V&H Dresser Duals with Monster Rounds, Power Vision tuner, Willy Shiny Wheels and Forks and a bunch of other stuff.
ironmark is offline  
post #10 of 22 (permalink) Old 05-18-2014, 10:20 AM
Life Member
 
Join Date: Jun 2012
Location: Pac NW
Posts: 4,091
Not even sure how ya'd break a ring, should be obvious though. If you move your bike to service eslewhere likely the "diagnostic time charged" wouldn't be reimbursed by ESP. And yes you can get your bike back in any stage of dis-repair, it's not theirs, just get all the parts loaded then say FU, if they don't do everthing to keep you then FUFU
reds4 is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Road Glide Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
Does extended warranty cover clutch cable jrbean1 *General Road Glide Discussions/Pictures 8 09-19-2016 06:50 AM
Engine/ fuel manag. And extended warranty GuyHD ECM/Fuel Management systems 2 09-07-2011 08:43 AM
Extended warranty?? ZachB *General Road Glide Discussions/Pictures 19 03-22-2011 04:21 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome