Failed rings...extended warranty may not cover?
I bought a 2010 FLTRX from my dealer in Dec 2012. Third bike from them, 8 year relationship. Also bought a four year extended warranty.
About two weeks ago I noticed excessive oil consumption. Like 1.5 quarts in 300 miles. I took it in last week and was told the warranty would cover repairs labor and parts but not diagnostic time. They estimated 1-2 hours shop time to determine the problem. Fine, whatever.
Today they called me and said the rings failed. Then the bad news... since it was a used bike, ring failure is not covered. They recommended I call the extended warranty people. I did so, and was told that oil consumption on a used bike wasn't covered. I explained that the point of the warranty was to cover catastrophic mechanical failures while I was still making payments, and that the dealership assured me that the bike was covered from fender to fender (less brake pads, batteries and paint). He put me on hold and when he came back he said broken rings were covered, but not worn ones. He said the service write up was non specific, and that I should call the dealership.
I called the dealership back, and was told yes, the rings were broken, and that they felt "failed" and "broken" were the same thing. I asked them to sort it out with Extended Warranty.
At last contact the Dealership said Extended Warranty was sending out an inspector next Wednesday.
Anyone experience issues getting the extended warranty to kick in? My real beef is with the salesman that assured me I was covered as long as I did the services (I did) and didn't do anything crazy to the motor on my own (I didn't). There are no mode that would affect the motor aside from the PCV, which was on the bike when they sold it to me. The engine is stock, had 4500 miles when I bought it, and failed at 9900. If they don't honor it, I'm considering cancelling the rest of the warranty because 1) I'll need it to pay the repair bill with the refund and 2) it doesn't seem to be doing anything for me.
If I get hung out to dry I'll pack the bike up, take it elsewhere, eat the bill (and probably go big bore), and never set foot in the dealership again. I have other options. Whole thing was an unnecessary blood pressure spike for me.