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post #1 of 7 (permalink) Old 06-14-2013, 09:16 AM Thread Starter
Tom
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Service plan

my 05 RG with 32,000 miles has a bad knocking sound - the mechanic at
my local H-D shop says it's the primary chain too loose and hitting the
cases - well that's not it - then they pulled the cam chest case off to check the cam chain tensioner - the tensioners look brand new (red line 20-60 hd)
every 2500 mi . - - now they want to replace the compensater
under the esp , but if that's not the problem they think it might be a rod bearing, BUT they said to pull the top end off and it's NOT the rod bearing - I have to pay for the 6 hours to pull top end - if it is the rod bearing then the plan will have to pay for the 6 hours to pull top end - so it's a crap shoot - is this typical of them guessing what knocking problem is and i might have to pay
for them to tear things apart and not find the problem ?? plus i was told I
could just ride it until it blows, then they'll know what the knocking is !
is this they way other shops handle the service plan ? THANKS
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post #2 of 7 (permalink) Old 06-14-2013, 09:54 AM
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That doesn't sound right, if their guess is wrong you shouldn't have to pay.


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post #3 of 7 (permalink) Old 06-14-2013, 10:29 AM
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So you have a service plan and they want you to pay for a so called mechanic who doesn't know what he's doing? I'd have a big problem with that. Maybe go to another dealer? Let us know how this works out.

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post #4 of 7 (permalink) Old 06-14-2013, 10:36 AM
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Quote:
Originally Posted by dbell66253 View Post
So you have a service plan and they want you to pay for a so called mechanic who doesn't know what he's doing? I'd have a big problem with that. Maybe go to another dealer? Let us know how this works out.

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Yeah, that.

The ESP requires the dealer to contact the plan provider, and get approval before ANY work is performed. Almost sounds like they didn't do that part.








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post #5 of 7 (permalink) Old 06-14-2013, 02:20 PM
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Get the claim #, call he # on your card, you may be on hold awhile, it's worth it, or get the claim# from them, don't hesitate to call, they can be on your side, and have the say on re-embursment, caution on switching where works done, its what the dealer tells em sense or not.
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post #6 of 7 (permalink) Old 06-20-2013, 11:09 PM Thread Starter
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service plan update

ok so i got the bike back - they replaced the compensator - - the
cam tensioners look brand new - i saw them - - the service manager
said the motor sounds tighter than most bikes that come in (32,000 mi)
- riding home i can still hear the occational knocking sound - my oil
pressure is about 36-38 lbs - 6 lbs more than usual when going down the road - at idle it's at 32 - - it was usually around 20 something - - what the heck
so i decide to change the motor oil - i pull the plug with the magnet and
its full of shavings - - so lets see, top end knocking and more shavings
than i've ever seen on magnet - - is it the dealer doesn't want to spend
the time to chase after the problem - just wait till it blows??
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post #7 of 7 (permalink) Old 06-20-2013, 11:30 PM
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In a bike with 32k miles you definitely shouldn't be seeing any shavings, and if they replaced the compensator, we all know that has nothing to do with your engine oil. I say they definitely didn't fix the problem and are waiting for a catastrophic failure to see what's wrong, easier to fix, JMO.

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