As much as I hate to do this I have no choice at this point, I'll keep this as short as possible to get to the point quick
I was hearing some odd noises in my primary, when I removed the outer primary to check I noticed that the chain was lose. When I checked the chain tensioner I noticed that the teeth/notches that are used to adjust the chain were damaged and appear to be rounded, that caused the teeth to skip. Well, as luck would have it, I had to remove the compensator sprocket in order to remove the chain tensioner and that's when I noticed that about ½ inch of the notches on the shaft extension literally embedded themselves into the cam lobe, it was enough that I would not have been able to slide the shaft out of the lobe without a vise, a hammer and some big wrenches.
I contacted baker regarding a warranty exchange back in April of this year, they provided a return authorization number and asked that I return the items for a warranty exchange. Well, after several calls and emails I finally received the attitude adjuster, it arrived about 2 weeks ago. Let us not forget that I returned these items back in late April, it took nearly three months to get the attitude adjuster replaced and yet here I am, still waiting for the sprocket! the only reason I was able to get my bike running was because I was smart enough to keep my old compensator but I had to go out and purchase a replacement chain tensioner from HD.
Why would you offer warranties on something that you don’t even keep in stock? Ok, fine! maybe its not in stock as a regular off the shelf part but should a customer have to wait 2, 3, 4 maybe 5 months for the replacement? Had I not kept my old compensator and bought a new tensioner my bike would still be down, or, I'd be out another few benjamins to replace the compensator that I bought to replace the other compensator. At this point I have no plans on re-installing the attitude adjuster or compensator once it arrives, God forbid it fails AGAIN and I have to wait months to get a replacement.
*their customer service is horrible, I can’t tell you how many times I was told I’d get a callback and it never happened
*most of my emails were answered but sometimes the response was “we’ll email you back tomorrow with some additional information”…………..still waiting
*the attitude that I received over the phone from some of the guys that work there.........wow! It makes me wonder how they’re still in business. Telling a customer, “Like I said, we’ll ship it when we get it” or "we'll look at your parts as soon as we have time" is enough to convince me to never ever buy anything from them again.
After finding and reading about similar issues from other customers I realized that this was not an isolated incident.
Last edited by Jorluivil; 08-09-2019 at 10:35 AM.