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post #1 of 18 (permalink) Old 08-08-2019, 11:01 PM Thread Starter
Jorluivil's Avatar
Join Date: Dec 2015
Posts: 14
As much as I hate to do this I have no choice at this point, I'll keep this as short as possible to get to the point quick

I was hearing some odd noises in my primary, when I removed the outer primary to check I noticed that the chain was lose. When I checked the chain tensioner I noticed that the teeth/notches that are used to adjust the chain were damaged and appear to be rounded, that caused the teeth to skip. Well, as luck would have it, I had to remove the compensator sprocket in order to remove the chain tensioner and that's when I noticed that about inch of the notches on the shaft extension literally embedded themselves into the cam lobe, it was enough that I would not have been able to slide the shaft out of the lobe without a vise, a hammer and some big wrenches.

I contacted baker regarding a warranty exchange back in April of this year, they provided a return authorization number and asked that I return the items for a warranty exchange. Well, after several calls and emails I finally received the attitude adjuster, it arrived about 2 weeks ago. Let us not forget that I returned these items back in late April, it took nearly three months to get the attitude adjuster replaced and yet here I am, still waiting for the sprocket! the only reason I was able to get my bike running was because I was smart enough to keep my old compensator but I had to go out and purchase a replacement chain tensioner from HD.

Why would you offer warranties on something that you don’t even keep in stock? Ok, fine! maybe its not in stock as a regular off the shelf part but should a customer have to wait 2, 3, 4 maybe 5 months for the replacement? Had I not kept my old compensator and bought a new tensioner my bike would still be down, or, I'd be out another few benjamins to replace the compensator that I bought to replace the other compensator. At this point I have no plans on re-installing the attitude adjuster or compensator once it arrives, God forbid it fails AGAIN and I have to wait months to get a replacement.


*their customer service is horrible, I can’t tell you how many times I was told I’d get a callback and it never happened
*most of my emails were answered but sometimes the response was “we’ll email you back tomorrow with some additional information”…………..still waiting
*the attitude that I received over the phone from some of the guys that work! It makes me wonder how they’re still in business. Telling a customer, “Like I said, we’ll ship it when we get it” or "we'll look at your parts as soon as we have time" is enough to convince me to never ever buy anything from them again.

After finding and reading about similar issues from other customers I realized that this was not an isolated incident.
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Last edited by Jorluivil; 08-09-2019 at 10:35 AM.
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post #2 of 18 (permalink) Old 08-08-2019, 11:11 PM
Grey beard
Join Date: Jun 2016
Location: Shelbyville il
Posts: 808
Never used them before but have not heard good things about them. 2 months to get a replacement transmission for the M8. That is crazy. Do they think people are ok with the bike being down that long.

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post #3 of 18 (permalink) Old 08-09-2019, 12:09 AM
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Location: East Hartford CT
Posts: 7,106
I've never used anything from Baker but everyone seems to rant and rave over their stuff. I've never really heard anything negative about them. Your situation does suck and I hope everything works out in the end for you

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post #4 of 18 (permalink) Old 08-09-2019, 01:36 AM
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Location: Bama
Posts: 9,349
Never know , I too have herd nothing but good , I have their beefed up throw out bearing ..


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post #5 of 18 (permalink) Old 08-09-2019, 06:58 AM
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Join Date: Feb 2016
Posts: 634
Okay, so the support was atrocious. But in the interest of clarity - in regard to product quality - what type of riding do you do?

I tend to be hard on clutches and compensators due to a penchant for shenanigans.. I may even go solid sprocket, but I'm on the fence because I'd rather not move the "weak point" to the crank..
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post #6 of 18 (permalink) Old 08-09-2019, 07:48 AM
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Join Date: Sep 2012
Location: Lufkin, Texas
Posts: 555
Similar experience

I had ordered their grudge box for my FLTRU. Website said allow 2 to 3 weeks for grudge box, when I ordered over the phone was told I would have it in 3 weeks. After three weeks they didn't even have the parts to start building it. After calling back was told they got parts but I had 20 people in front of me and they had no idea when they would get to mine. After not getting called back when told I would and being told something different each time I spoke with someone different I cancelled my order. A company has 30 days to credit your card if you cancel an order. They went beyond that and only credited it after I called them and told them it was past 30 days. They may have good products but their customer service sucks. I don't think over promising and under delivering is a good business model, but that's just me.
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post #7 of 18 (permalink) Old 08-09-2019, 08:00 AM
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Join Date: Jun 2017
Location: Central Illinois
Posts: 185
My cousin and I both ordered parts from Baker at Black Hills H-D in Rapid City on August 1. They said it could be 6-8 weeks. My cousin received his yesterday. (My luck mine will take 8 weeks)

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post #8 of 18 (permalink) Old 08-09-2019, 08:02 AM
Join Date: Jul 2014
Location: Comfort Tx
Posts: 50
I hate to hear that they have terrible customer service - I've had a Baker shift drum in my H.D. 5 speed for 15 years and it works great.
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post #9 of 18 (permalink) Old 08-09-2019, 08:06 AM
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Join Date: Nov 2017
Location: oHio!
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Anybody know if Bert (Baker) is still at the helm?

So many others have cashed in and sold their businesses to equity firms or conglomerates since the heydays of the early 2000s.

Mergers and acquisitions seem to be the only profit models these days. Soft markets are tough on everybody.

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post #10 of 18 (permalink) Old 08-09-2019, 10:08 AM
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Join Date: Jul 2015
Location: Perdido Beach, Al.
Posts: 792
I have a Baker compensator and their attitude chain adjuster. I'm hearing a noise in my primary right now but it sounds like it may be the inner primary bearing, but after your post I will be checking everything out a lot more closely.
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