Beware of Viking Bags poor customer service - Road Glide Forums
LinkBack Thread Tools Display Modes
post #1 of 3 (permalink) Old 06-06-2014, 11:56 AM Thread Starter
Join Date: Dec 2012
Location: Orlando
Posts: 126
Beware of Viking Bags poor customer service

After a long and detailed search for a large capacity sissy bar bag, I decided on the Viking Bags model VK-2700-S with over 4,400 cubic inches of storage. I received the bag in only a few days. When I removed the bag and its roll-top, clip-on bag I decided to put everything together so I would see just how much I could pack into it for the long trips. When I joined the roll-top bag to the main bag using the integrated clips, one of the clips simply fell out as it was never sewn to its strap. I contacted Viking and spoke to a John Marshall. He stated that I could send a photo of the defect to their QC employee, Omar. I emailed Omar with the photo and then called him letting Omar know I needed this finalized soon since I am leaving for the BRB on June 20th. Omar stated that they would either pay for me to have a third party resew the clip or I could get a replacement sent out. He directed me to fill out their on-line damage form which I did the same day. Once I sent the form i received an email from Ed Watson stating he would be immediately responding to my request. That was four days ago. No calls, no emails. I have tried to call and email them for the past couple of days with zero response. All Viking needs to do is take care of their customer, no more or less. We all know how a bad rap travels faster than a good one. I guess I will get the bag fixed on my own dime and do whatever I can to insure their poor customer service is broadcast throughout the HD community and maybe they will figure out that providing poor customer service isn't something we take lying down. They could have spent $28 to fix the problem and now I hope it costs them thousands of $$ in lost sales.

I don't get mad, I get even.

Ride it like you stole it!!
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

'13 CVO Road Glide Anniversary
Batbiker is offline  
Sponsored Links
post #2 of 3 (permalink) Old 06-06-2014, 12:08 PM
garbage cannon's Avatar
Join Date: Aug 2011
Location: On the southern shore of Lake Arthur of Moraine State Park. About 40 miles north of Pittsburgh
Posts: 478
I've never heard of viking bags before. Is it made well otherwise. It does seem fairly large. I'll have to look them up.

Sent from Free App

It's funny how we keep expecting leaders from a system that rewards weasels.
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
garbage cannon is offline  
post #3 of 3 (permalink) Old 05-02-2016, 04:20 PM
Join Date: May 2016
Posts: 1
Thumbs down Tons of Complaints about Viking Bags

WARNING: VIKING BAGS are not a place that I wish my own enemies to do business with. They take your money and will not respond to your issues with product. Items were used and did not fit despite what their website states. Worst customer service that creates consumer nightmares.
Ratbiker is offline  

Quick Reply

Register Now

In order to be able to post messages on the Road Glide Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode

Similar Threads
Thread Thread Starter Forum Replies Last Post
Beware Bagger Bags, Inc. Heritageglide Aftermarket Accessories 30 09-18-2019 10:06 PM
Bagger bags - beware JPROADGLIDE Aftermarket Accessories 59 06-22-2017 09:57 AM
Freedom Performance Poor Quality/Customer Service chuck Intake and Exhaust 23 08-01-2015 09:14 AM
Viking Bags taker96 Aftermarket Accessories 1 03-08-2012 05:38 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

For the best viewing experience please update your browser to Google Chrome