Beware Bagger Bags, Inc. - Road Glide Forums
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post #1 of 31 (permalink) Old 12-23-2015, 08:45 AM Thread Starter
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Beware Bagger Bags, Inc.

I've seen other people have issues with this company so I thought I would share my expierence as well.

I'm building a custom Heritage bagger and contacted Bagger Bags and placed my order for stretched saddlebags. Excited as hell to get them, mock up the placement then send off for paint. Boy was I disappointed when they arrived 10 days later.

The bags were pure crap, totally un-useable and extremely poor quality. They claim to be made in the USA...highly doubtful. Looks worse than Chinese made.

I immediately called the owner, Derek Zeledon and told him I want a refund.....here is his response via email.

Hello steve, we apologize for the inconvenience that the bags have placed you in. We apologize for the kit but if possible we would like to correct it by sending you another kit and we will do the body work to it, now if you would like a refund you would just need to send back to us and the refund will be applied


Sent from Outlook


I told him I seriously doubt another set would be acceptable since the first set they sent out had absolutely no quality control and I believe the 2nd set would be the same. He agreed to refund my money two weeks ago but of course that has never happened.

Their return policy states 7 days to return the item and a authorization code issued by them is the only way to return an item. I asked for this code in a phone call and email and was never given one. This is how they skate around a refund.

I took it upon myself to send them back at my expense with a signed delivery notification which was signed by one of their employees.

So here we are two weeks later and phone call and emails go unanswered. Now I'm looking at this as a lesson learned and felt I need to warn other people about Bagger Bags, Inc.

The items they are selling is pure crap, no customer service and no warrantee of their product. Do you want to deal with a business like this?
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post #2 of 31 (permalink) Old 12-23-2015, 12:37 PM
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hope you paid by credit card. you've got everything you need to get your cc to issue a refund to you.

good luck.
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post #3 of 31 (permalink) Old 12-23-2015, 04:15 PM
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Small claims court


Quote:
Originally Posted by Heritageglide View Post
I've seen other people have issues with this company so I thought I would share my expierence as well.

I'm building a custom Heritage bagger and contacted Bagger Bags and placed my order for stretched saddlebags. Excited as hell to get them, mock up the placement then send off for paint. Boy was I disappointed when they arrived 10 days later.

The bags were pure crap, totally un-useable and extremely poor quality. They claim to be made in the USA...highly doubtful. Looks worse than Chinese made.

I immediately called the owner, Derek Zeledon and told him I want a refund.....here is his response via email.

Hello steve, we apologize for the inconvenience that the bags have placed you in. We apologize for the kit but if possible we would like to correct it by sending you another kit and we will do the body work to it, now if you would like a refund you would just need to send back to us and the refund will be applied


Sent from Outlook


I told him I seriously doubt another set would be acceptable since the first set they sent out had absolutely no quality control and I believe the 2nd set would be the same. He agreed to refund my money two weeks ago but of course that has never happened.

Their return policy states 7 days to return the item and a authorization code issued by them is the only way to return an item. I asked for this code in a phone call and email and was never given one. This is how they skate around a refund.

I took it upon myself to send them back at my expense with a signed delivery notification which was signed by one of their employees.

So here we are two weeks later and phone call and emails go unanswered. Now I'm looking at this as a lesson learned and felt I need to warn other people about Bagger Bags, Inc.

The items they are selling is pure crap, no customer service and no warrantee of their product. Do you want to deal with a business like this?

fuck it- lets ride
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post #4 of 31 (permalink) Old 12-23-2015, 05:34 PM
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The only problem with small claims court is all it will get you is a judgement( hopefully). That does not get you a dime
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post #5 of 31 (permalink) Old 12-23-2015, 06:05 PM
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10/4 you are right about that one! Courts will help you place a lien on bank accounts, ect after 30-45 days after judgments if it's not satisfied. If it's a shady company then they already know how to evade you. If not then they usually just pay the judgement and be done with it.

Overall I guess small claims is a last ditch effort if all else fails cuz its such a pain in the ass process, but hey that's America!!



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Originally Posted by yanx73 View Post
The only problem with small claims court is all it will get you is a judgement( hopefully). That does not get you a dime

fuck it- lets ride
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post #6 of 31 (permalink) Old 12-23-2015, 06:48 PM
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Quote:
Originally Posted by yanx73 View Post
The only problem with small claims court is all it will get you is a judgement( hopefully). That does not get you a dime
I would call it a loss and do the same thing you are doing now.
Letting others not get dented as you have.
Sorry man but yes that sucks big time.
The word will get out from others reading this and I hope they deal with your issue and make it right.
Good Luck & Keep Us Posted.
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post #7 of 31 (permalink) Old 12-24-2015, 07:50 AM Thread Starter
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According to the owner of Bagger Bags, a full refund was issued on my CC yesterday. He also sent a receipt showing it was done. However, it has not posted as a credit on my VISA yet.
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post #8 of 31 (permalink) Old 12-25-2015, 11:02 AM
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Quote:
Originally Posted by Heritageglide View Post
According to the owner of Bagger Bags, a full refund was issued on my CC yesterday. He also sent a receipt showing it was done. However, it has not posted as a credit on my VISA yet.
From past experience, a credit card refund takes 7 to 10 days to post.
Just went though that with a retailer that refunded a purchase to me, and that was confirmed by a Visa customer rep.
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post #9 of 31 (permalink) Old 07-06-2017, 05:42 PM
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Yes he just scammed me and won't answer the phone
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post #10 of 31 (permalink) Old 10-09-2017, 09:24 AM
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I wish I would have read this before getting caught in the same trap. I have never seen such a crappie product in all my life, the money I would have to spend in prep work would cost me more then the product. I am waiting for my RMS labels now, he sent me one and then I asked if that covered both boxes ( forgot to mention after 2 weeks of waiting, they left out side covers and dash) he says oh you have 2 boxes? What quality control and a clue with a business.

Thought I was on the road to recovery (I really don?t want to bore you with my 3 year build from what I thought was a friend, still can?t ride after all this time) all I want to do isn?t ride.

Now it?s back to looking at kits and hope I can get something that at least won?t drain the pocket in prep work.

If any of you know of someone selling a full body kit tank cover, dash side covers, rear fender, bags and lids please let me know.
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