Beware Bagger Bags, Inc.
I've seen other people have issues with this company so I thought I would share my expierence as well.
I'm building a custom Heritage bagger and contacted Bagger Bags and placed my order for stretched saddlebags. Excited as hell to get them, mock up the placement then send off for paint. Boy was I disappointed when they arrived 10 days later.
The bags were pure crap, totally un-useable and extremely poor quality. They claim to be made in the USA...highly doubtful. Looks worse than Chinese made.
I immediately called the owner, Derek Zeledon and told him I want a refund.....here is his response via email.
Hello steve, we apologize for the inconvenience that the bags have placed you in. We apologize for the kit but if possible we would like to correct it by sending you another kit and we will do the body work to it, now if you would like a refund you would just need to send back to us and the refund will be applied
Sent from Outlook
I told him I seriously doubt another set would be acceptable since the first set they sent out had absolutely no quality control and I believe the 2nd set would be the same. He agreed to refund my money two weeks ago but of course that has never happened.
Their return policy states 7 days to return the item and a authorization code issued by them is the only way to return an item. I asked for this code in a phone call and email and was never given one. This is how they skate around a refund.
I took it upon myself to send them back at my expense with a signed delivery notification which was signed by one of their employees.
So here we are two weeks later and phone call and emails go unanswered. Now I'm looking at this as a lesson learned and felt I need to warn other people about Bagger Bags, Inc.
The items they are selling is pure crap, no customer service and no warrantee of their product. Do you want to deal with a business like this?