Advan Black King Tour Pack Issues
I’ve been struggling with Advan Black for months now.
I ordered a king tour pack with rack in Vivid black (Yeah, I know, it rhymes) Took 5 weeks, but finally showed up. Once I put it together and mounted on my bike, I rolled my bike from the shadows of the garage and In to the sun, I noticed the lid was heavily scratched from their buffing process.
I notified Sam Chan that the top was terrible, took pictures etc. and sent them to him. He agreed it wasn't acceptable and told me he’d send me another lid. “No problem, it happens” I said.
Well, three weeks later, I'd heard nothing. I reached out to Sam and he stated it would be another week.. I waited a week and reached back out to Sam. He had stated that the lid was ready to ship, but was scratched too.. wtf? So another week later, my lid shipped. Once I received my lid.. it looked a lot better, but was still plagued with deep polishing scratches, “Fuck it, I’m over it” they had also forgot to drill holes to mount the rack, and the center hole for the backrest of drilled about 2 inches too low WTF?
I reached back out to Sam to explain the issues and let him know I wasn’t stoked on the product. He offered to compensate me $100 for my troubles, and to look on my card statement in a few days.. that was almost two weeks ago..
This trunk experience sucks. For me it wasn’t worth the few bucks saved, by a long shot. I know I’m probably on my own in my opinion regarding this company, but figured I’d share my personal experience dealing with Advan black.