I am not sure where to put this so here goes
On sat (6/30/12 ) I bought a 2008 road glide with 14,433 miles on it from a local dealer ,
Ad says certified used Harley , here are the issues
No owners manual
The day i got it home i was learning where all the important things where ( wasn't shone at dealer )
Like how to check the oil . I checked it it was black and a quart low
filled it contacted salesman he said he would talk to service dept next day
next day 7/1/12 Wife and i want to take it to church i am loading some things in the saddle bag and notice right muffler ready to fall off . Oh now i am upset
The wife and i go all the way back to dealer 80 miles 1 way on the way their salesman text me to let me know to have the bike at the serice dept at noon for oil change ( ON the house ) I get their tell them about muffler , also mention missing key fob ( only 1 ) they say they should have a extra one , and would let me know , Tues 7/3/12 the have a fob but i need to pay 24.00 to get it programmed ( OK fair enough )
They get done and the service writer tells me ,,,Its due a 15.000 mile service for 350 bucks Wasn't that supposed to be done before the sale , IE. certified used ?
It gets better on the way home the volt gauge freaks out and i have to flick it with my finger to get it off 16v back to normal And when i get home i want to remove the pass back rest but is has some kind of lock for the quick release and the dealer ( after another call ) says they do not have them
out of 5 days ownership i have been at the dealer 3 of them 160 miles round trip. each time
Am i overly upset or should i contact someone higher up in management , should the 15000 mile service been completed before delivery ?
On sat (6/30/12 ) I bought a 2008 road glide with 14,433 miles on it from a local dealer ,
Ad says certified used Harley , here are the issues
No owners manual
The day i got it home i was learning where all the important things where ( wasn't shone at dealer )
Like how to check the oil . I checked it it was black and a quart low
filled it contacted salesman he said he would talk to service dept next day
next day 7/1/12 Wife and i want to take it to church i am loading some things in the saddle bag and notice right muffler ready to fall off . Oh now i am upset
The wife and i go all the way back to dealer 80 miles 1 way on the way their salesman text me to let me know to have the bike at the serice dept at noon for oil change ( ON the house ) I get their tell them about muffler , also mention missing key fob ( only 1 ) they say they should have a extra one , and would let me know , Tues 7/3/12 the have a fob but i need to pay 24.00 to get it programmed ( OK fair enough )
They get done and the service writer tells me ,,,Its due a 15.000 mile service for 350 bucks Wasn't that supposed to be done before the sale , IE. certified used ?
It gets better on the way home the volt gauge freaks out and i have to flick it with my finger to get it off 16v back to normal And when i get home i want to remove the pass back rest but is has some kind of lock for the quick release and the dealer ( after another call ) says they do not have them
out of 5 days ownership i have been at the dealer 3 of them 160 miles round trip. each time
Am i overly upset or should i contact someone higher up in management , should the 15000 mile service been completed before delivery ?