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Extended Warranty is good if you do nothing to the bike

6K views 47 replies 21 participants last post by  FLTRI 
#1 ·
Last night the starter went out 40 miles from home, used my HOG towing to get her back to the house. Called this morning to find out about getting the starter replaced under the service plan & was asked if any modifications had been done to the engine, told them yes & was told sorry your warranty is no longer any good which I figured would be their answer. At lest I'm getting $$$ back for the remaining four years. Also found out they have another plan that will cover the bike if you do mods not from their service dept, but it wouldn't cover the starter if I upgraded the current one. Oh well live and learn....:confused:
 
#2 ·
When you buy your bike and leave the dealership with it that way the warranty company will not cover it. When you have work done to the bike before you buy it it is covered no questions asked. When you have a warranty claim let the dealership put the claim in for ya don't do it yourself. Most of the time and unfortunately its bad timing on this advice for you, but when you call the insurance company (that's what an ext warranty company is) with a claim you are bound to make a mistake and coat yourself a denial before the dealership does. The dealership is going to get paid regardless whether it's from you or the warranty company. Actually the warranty company never asks for parts back or comes down to investigate unless its a big ticket item like a blown engine or something along those lines. They also don't ask for parts back either. OEM warranty does.
 
#4 ·
That's not a great choice. Once ya know how to deal with the company or better yet you have dealership to do the work it will pay off well for both sides. Just my .02 as an insurance adjuster for 20 years.
 
#6 ·
This is not good news.

A friend is buying this week. I'll ask him to get the dealer's position on the extended warranty and self-mods. He's in a position to get the best spin.

I'll then call the service dept and ask the same question. I just want to see if they tell us the same thing.
 
#7 ·
I'm with TLWiz.

My bike (2010 with extended warranty) needs motor work done (top end rebuild) after 64,000KM (32,000 miles). The dealership and warranty company have both said nothing doing as it's not HD parts. Even though the dealership assembled and tuned the motor they aren't willing to lift a finger to help. :mad:

Nice.

Stephen
 
#8 ·
This is definitely not a universal, company policy. I know, from personal experience, of at least two dealers and two indies who will do ESP work for covered parts regardless of the modifications (as long as the mod didn't cause the failure).
 
#9 ·
In my opinion and my experience the insurance companies don't lie, so we shouldn't lie to them, but they do omit and that I am telling you to do. If you blew your engine up by pouring water in it don't expect for the company to warranty it but if you have a legitimate claim such as a starter going bad on your bike but you have doubts because you changed your sprocket and that's not why your starter went let the pros put in the claim or don't tell the company the changes you made they will not know or will they check.
 
#10 · (Edited)
I didn't say a word to them about anything, they apparently noticed at my last oil change. They even refused to cover the radio head unit as it had no display. At least I'm getting $1600 back from a $2100 policy. More mod $$$ for me....Buyer Beware I guess. Not really complaining as its my own fault for doing the motor mods.
 
#11 ·
I have a bunch of mods done to my bike and everything that needed service that was covered under the ESP has been covered by the HD ESP plan that I have NO Questions Asked. I have had the stator replaced the compensator replaced and the rear pulley replaced all under the HD ESP.
 
#12 ·
Your one of the lucky ones that has a decent dealer to work with, wish mine was that way, but when your the only game in town I guess you can do what you want. My indy that did my motor is a master builder & more then makes up for the dealership.
 
#14 ·
So you didn't tell the company you only brought it into the dealership? Who called in the claim? If the dealership called the claim in they screwed you over because the company would've never have known nor would they ever have come down to inspect or even ask for the broken part back. I would have walked away the moment they said it wasn't covered.
 
#17 ·
I've made myself pretty familiar with the ESP warranty not only my field of work as an adjuster but there are several dealerships that have done in the past and present upgrades like cams and transmissions so on and so forth for me. All under warranty. Just have to talk to the service manager and sometimes even grease some palms. As Rodney Dangerfield said in "Back to School", "yeah you can build the factory for manufacturing widgets in fantasy land"..... that was in business/economics class too. Lmao
 
#19 ·
If I understood it correctly I agree with you TMD, but just in case you don't know and I didn't understand all HD dealerships use the same ESP plan no matter what state ya go to.
 
#20 ·
harley is doing it all over they pulled my warranty and extended warranty
and if the bike still has a loan thru them they put the money towards your loan I WILL NEVER GIVE THEM ANOTHER DOLLAR AND NEVER BUY ANOTHER BIKE OFF THEM A GOLD WING OR A VICTORY IS IN THE FUTURE
 
#23 ·
motor spit oil out of air cleaner brought to dealer said it was the back set of rings pulled apart motor sludge up dealer said it was a heat issue harley come to look flag everthing tts tuner fullsac head pipe cfr mufflers redline oil
my fault i pulled bike and did it my self dealer trying to upsell repair i changed as much as i could from harley parts to after market parts the cases is all that is left check around its the way there making money now stock goes up
 
#26 ·
When I bought my RK on 2006 I had them do a stage 3 when I bought it. The dealership was very well known for their engine work in the drag world.

That dealer was about an hour away but a great place to shop so I gave them my business. I never had to take it to them but they put in writing that everything I had done was covered under my warranty.

Stopped by a local dealer one day and they advised me that they would not honor the warranty because the work was done at another dealer. This was all Screaming Eagle parts mind you.

not sure if that is typical but that always left a nasty impression with me on both HD warranties and the local dealer.
 
#27 ·
I've got a couple of great indies that are authorized for ESP work and they don't care what mods have been done. In fact, a bud is getting work done now and he's even getting new cams as part of the repair (for just the cost of the new cam set).

A couple dealers I know will work the same way.

If your dealer doesn't want to treat you right, find another shop.
 
#31 · (Edited)
Long Extended Warranty Story...

I had a 1996 Corvette with an extended warranty. I was getting a check engine light, so I took it in. They tore it apart, and diagnosed it. There was a sensor ring that is pressed onto the front of the crankshaft that had come loose, all that was needed was to have the sensor ring pressed back into place.

The problem was is was all labor, no parts other than gaskets. They had to pull down the whole front of the engine to get to it. Radiator, water pump, opti-spark assembly, timing chain, and even the steering rack that was in the way had to be removed. Aftermarket warranty company said they were not covering the 20-something hours of labor. Their reasoning was they only pay for labor to replace a defective part, but not the labor to reinstall a "loose" part.

I got denied twice until I asked to speak to someone that has some mechanical background. I finally got a manager who was also an ASE Certified Mechanic, and the conversation went something like this:

Me: So you won't pay for the labor because there are no broken parts, just a loose one?
Them: Correct. The sensor ring is not broken, and we don't pay for labor only.
Me: So what if the sensor ring was broken, what would you do then?
Them: The sensor ring is part of the crankshaft, and is attached from the factory. You can't buy it separately.
Me: Okay, you're saying the crankshaft is broken. Pull the motor, and install a new crankshaft. The sensor ring broke off of the crankshaft.
Them: That would be ridiculous! It only needs to have the sensor ring pressed back on!
Me: Okay, so press it back on, or instal a new crankshaft, that's the broken part. Your choice.
(15 seconds of silence on his end.)
Them: Fine. You win. We'll pay the labor.

Moral of the story? Be persistent, polite and hold your ground...
 
#33 ·
Me: Okay, so press it back on, or instal a new crankshaft, that's the broken part. Your choice.
(15 seconds of silence on his end.)
Them: Fine. You win. We'll pay the labor.

Moral of the story? Be persistent, polite and hold your ground...
Good story. Extended warranties are a bad deal for folks who shy away from that type of confrontation and the MoCos know it.
 
#35 ·
you cash in if you keep the bike for a long time , put on the miles and dont make a lot of changes to it .. If you buy it for peace of mind and trade every few years , you are wasting your money

the ESP and warranty seem to vary from dealer to dealer , there is no across the board "standard" ..

The dealer here does TTS install and covers it , another dealer down the road wont touch it because the TTS is on there .. The list goes on and on

JtB
 
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