RG & Thermo - please go back and read my post. I wasn't complaining about having warranty issues with my bike. In my post, I asked questions, made observations and relayed conversations. I've seen the rant posts from people around the web about HD denying their warranty claim after the owner decided of their own volition to do performance upgrades come hell or high water, whether compelled by some sneaky salesman or assured by the dealer's owner or service manager that everything would be cool if an issue popped up, or just because they were uneducated on the matter or said "screw it" I'm doing it anyway.
My main question remains unanswered............... Why do some dealers appear to connect the bike to their DT every visit, regardless of the reason, and others skip that step if it's not related to the power train. A practical example; a customer has a rear shock fail prematurely and the bike is still under the factory warranty period. Dealership A hooks up the DT and the bike's VIN is flagged because of the non-EPA compliant flash. Dealership B says; this is an issue with the shock, let's do this the other way, no need to hook up to the DT for a shock warranty claim.
I'm still wondering how anyone could read my post and think that I was complaining about the power train warranty being voided. Just because I asked the SM the question certainly doesn't mean I'm complaining about my so called "fuk up".
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.