Officially Voiding Your Warranty - Road Glide Forums
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post #1 of 52 (permalink) Old 04-24-2019, 12:33 AM Thread Starter
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Officially Voiding Your Warranty

I know there is a thread about voiding your warranty, but I have an interesting note to the story

I took my 19 in to get a flip key fob programmed, as well as the Oil cooler fan activated last saturday.

Before the tech would even work on the bike he asked for my tuner (which was mounted to the nacelle in front of him lol)
For some reason my original tune was not saved to the PV itself. He said if I had the original tune on the PV, he could re flash it to the bike,
then erase the ECM and then hook it to the Digital Technician and harley wouldnt have known that it was ever flashed by a non harley tuner.

I asked if the Tuner left traces in the ECM, he said it does, but not if he erased the ECM before connecting to the DT. He claimed that if questioned he could note driveability concerns that required erasing the ECM.

I found this very interesting and wanted to share this with everyone because like most of you, I was told once tuned, a tuner could always be detected, but that seems to not be the case. (unless a tech here on the forum has contrary info)

Well my 2019 Warranty was officially voided 4-20-19. 7 months after purchase. (yes i knew i would be voiding my warranty when i brought it in, but I wanted it to be an official middle finger to Harley anyways so.....yeah)

How many of you have officially voided your warranty?

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post #2 of 52 (permalink) Old 04-24-2019, 04:39 AM
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So once again an uniformed rider blames HD for what the EPA has forced them to do. Get it right it is Not HD doing it. Harley has no options the power of the EPA has come down on them. They decided to use Harley as an example to others. This has been over 10 years coming HD is not the first. Stick around it will get worst.
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post #3 of 52 (permalink) Old 04-24-2019, 05:18 AM
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So I'm reading that your warranty DID in fact get voided because of the aftermarket tuner? From my knowledge even if it's erased it can still be seen. Nothing is ever completely erased, it just gets stuffed into crevices of the computer that most people don't know how to get to.

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post #4 of 52 (permalink) Old 04-24-2019, 05:40 AM
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What's a "flip key fob"?

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post #5 of 52 (permalink) Old 04-24-2019, 05:49 AM
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Quote:
Originally Posted by Ohiobellboy View Post
What's a "flip key fob"?
Sounds dangerous, like a switch blade key maybe? 😁
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post #6 of 52 (permalink) Old 04-24-2019, 06:34 AM
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Quote:
Originally Posted by BH#103 View Post
So I'm reading that your warranty DID in fact get voided because of the aftermarket tuner? From my knowledge even if it's erased it can still be seen. Nothing is ever completely erased, it just gets stuffed into crevices of the computer that most people don't know how to get to.
In a Windows computer yes, because deleting a file in Windows actually just renames it to something that the shell ignores and the data can sit there for years if that part of the drive is never reused. But this kind of extra space is not available in an ECM. It only has enough room for what it needs to hold (usual cost driven kind of thing), so when it is overwritten it is done so directly over the old data leaving virtually no chance for recovery. There may be theoretical options for recovering part of it in a lab...but that's way past what a dealer - or any computer shop - could even dream of pulling off.


I am however rather curious about why - apparently - the dealer didn't (/doesn't/cant?) have a copy of the OEM base tune available to reapply...in case of the odd emergency.
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post #7 of 52 (permalink) Old 04-24-2019, 06:43 AM
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Good info, appreciate the knowledge!

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post #8 of 52 (permalink) Old 04-24-2019, 06:52 AM
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What's a "flip key fob"?


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post #9 of 52 (permalink) Old 04-24-2019, 10:35 AM
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Quote:
Originally Posted by Stoic Joker View Post
In a Windows computer yes, because deleting a file in Windows actually just renames it to something that the shell ignores and the data can sit there for years if that part of the drive is never reused. But this kind of extra space is not available in an ECM. It only has enough room for what it needs to hold (usual cost driven kind of thing), so when it is overwritten it is done so directly over the old data leaving virtually no chance for recovery. There may be theoretical options for recovering part of it in a lab...but that's way past what a dealer - or any computer shop - could even dream of pulling off.
A little further on this topic. The "flash" is written to non-volatile memory inside the ECM. Most every ECM has three different types of memory inside; read only, random access and programmable read only memory. It's likely that the factory tune, as well as any subsequent flash tune is written to the programmable read only memory. The thinking here is that the PROM contains the all critical information concerning the bikes' operation; engine type, transmission, FAR, gear position & axle ratio, throttle position, emissions, timing etc. Basically all of the preset parameters that the ECM would use to make "intelligent" performance and operations decisions based on the input from the various sensors on the bike. You can't really create a hard partition on a memory module without an operating system of some sorts. Flashing a memory module is a destructive process, meaning that it wipes the entire piece of silicon clean with a micro amount of voltage and presents a "blank slate" available to overwrite. This process could possibly include a time stamp stored in a different area of memory or a different type of onboard memory. That could possibly be the give-away that something happened to the ECM, but I agree with Stoic. It would take a forensic data recovery expert to determine what was previously flashed to the memory (unless a copy is being written or time stamp recorded on another piece of memory inside the ECM.)


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post #10 of 52 (permalink) Old 04-24-2019, 11:00 AM
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Originally Posted by Hammerhandle View Post
Well my 2019 Warranty was officially voided 4-20-19. 7 months after purchase. (yes i knew i would be voiding my warranty when i brought it in, but I wanted it to be an official middle finger to Harley anyways so.....yeah)
I see voiding the warranty as doing Harley a favor by letting them off the hook for costly repairs- not giving them the finger.
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