Warranty issues with Harley is REAL!
I don't know if you have visited your local dealership lately but the ones in my area have begun posting warnings around the parts and service areas about installing tuners "other than the harley tuners", WILL void your warranty!
I say this to share a situation that happened to me within the past month.
I'm fairly well known within a few of the dealerships near me. I bought my CVO back in December 17. I generally do all of my own maintenance and upgrades. Because of work and weather, I really haven't been able to ride much so when I did ride, they were short, 20 miles or less.
About a month ago, some friends and I took a 70 mile ride to New Orleans. Nothing crazy, about 75 degrees, great day for a ride. After 1 hour, the bike began to lose power, and the back cylinder began to get hot. (The dreaded sumping symptoms) Made it to the local dealership and sat there 1 hour. Started the bike and headed home, no issues. Within 1 hour of the ride back, same issues reappear. I'm now furious, take the bike straight to my local dealership. The bike has 3700 miles on it and six months of warranty left.
Two weeks prior to this incident I added some SVT Boneshakers, LA 47 bars, the new spoiler that comes on the 19's, cam kit with the SE515 cam, and a Power Vision tuner thru this dealership! The cam kit had not been installed and I had only been playing around with the tuner checking out how it worked. No engine mods had been done prior.
I told them the symptoms and I'm well aware of what they indicated, and so we're they. The first question they asked was, " have you hooked it up to your tuner yet?" Of course was my response. The next day I was informed that when they hooked up the bike for a diagnosis, harley flaged the the vin, thus voiding the warranty. Just like that.
Even though I have not married the tuner to the bike and made sure to flash the original tune back on it, they can still detect if a tuner has been used. I was informed by the service manager that harley employs people who do nothing else but read diagnostics to insure you have not used an aftermarket tuner. Now the company knows that they have an oil pump issue with the 2017/18 M8 engine. But are only offering a fix of an upgraded SE pump as a fix and only if symptoms have appeared, and you aren't using an aftermarket tuner. (Lol)
Luckily my relationship with the dealership saved me. I bought the S & S camplate and pump myself, swapped to a Woods cam, and they installed it for free to save face. But the warranty is still voided.
Harley Davidson WILL void your warranty if you use an aftermarket tuner before the end of your warranty period!
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