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post #1 of 53 (permalink) Old 05-22-2019, 07:53 PM Thread Starter
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Warranty issues with Harley is REAL!

Hi everyone!
I don't know if you have visited your local dealership lately but the ones in my area have begun posting warnings around the parts and service areas about installing tuners "other than the harley tuners", WILL void your warranty!
I say this to share a situation that happened to me within the past month.
I'm fairly well known within a few of the dealerships near me. I bought my CVO back in December 17. I generally do all of my own maintenance and upgrades. Because of work and weather, I really haven't been able to ride much so when I did ride, they were short, 20 miles or less.
About a month ago, some friends and I took a 70 mile ride to New Orleans. Nothing crazy, about 75 degrees, great day for a ride. After 1 hour, the bike began to lose power, and the back cylinder began to get hot. (The dreaded sumping symptoms) Made it to the local dealership and sat there 1 hour. Started the bike and headed home, no issues. Within 1 hour of the ride back, same issues reappear. I'm now furious, take the bike straight to my local dealership. The bike has 3700 miles on it and six months of warranty left.
Two weeks prior to this incident I added some SVT Boneshakers, LA 47 bars, the new spoiler that comes on the 19's, cam kit with the SE515 cam, and a Power Vision tuner thru this dealership! The cam kit had not been installed and I had only been playing around with the tuner checking out how it worked. No engine mods had been done prior.
I told them the symptoms and I'm well aware of what they indicated, and so we're they. The first question they asked was, " have you hooked it up to your tuner yet?" Of course was my response. The next day I was informed that when they hooked up the bike for a diagnosis, harley flaged the the vin, thus voiding the warranty. Just like that.
Even though I have not married the tuner to the bike and made sure to flash the original tune back on it, they can still detect if a tuner has been used. I was informed by the service manager that harley employs people who do nothing else but read diagnostics to insure you have not used an aftermarket tuner. Now the company knows that they have an oil pump issue with the 2017/18 M8 engine. But are only offering a fix of an upgraded SE pump as a fix and only if symptoms have appeared, and you aren't using an aftermarket tuner. (Lol)
Luckily my relationship with the dealership saved me. I bought the S & S camplate and pump myself, swapped to a Woods cam, and they installed it for free to save face. But the warranty is still voided.
Harley Davidson WILL void your warranty if you use an aftermarket tuner before the end of your warranty period!


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post #2 of 53 (permalink) Old 05-22-2019, 11:57 PM
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EPA is all over their ass, plus this has the benefit for the dealers of driving much more business their way. Winner, winner chicken dinner ... except for the consumer who loses all aftermarket options, and will likely pay more for similar products at the dealership. I thought the Magnuson Act prevented this predatory practice by the OEMs. Used to be that you first had to actually have a mechanical problem, then they (dealership) had to prove that the aftermarket part in question was what directly caused the problem, they couldn't just blanket reject the use of aftermarket parts. What next? They'll probably void your warranty on a new "Live Wire" if you plug into a "non-approved" source of power to recharge the batteries".
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post #3 of 53 (permalink) Old 05-23-2019, 05:31 AM
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Surely the dealership (parts department) should have informed you about HD warranty issues when you bought the tuner from them. Bad news about the warranty. Can you buy an ESP And have the work covered that way.?


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post #4 of 53 (permalink) Old 05-23-2019, 06:05 AM
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No more new HDs for me.... too damn expensive, pay even more to get the bike where it should have come from the factory, then lose the warranty with known issues. This recipe makes no sense.

I will always have an HD in the garage, but it looks like any “new” ones will come from the used market. I’m done with this stupid game they’re playing. It’s a rich man’s game.

What happened to HD being for the working man?

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post #5 of 53 (permalink) Old 05-23-2019, 06:38 AM
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Quote:
Originally Posted by dieselshadow View Post
No more new HDs for me.... too damn expensive, pay even more to get the bike where it should have come from the factory, then lose the warranty with known issues. This recipe makes no sense.

I will always have an HD in the garage, but it looks like any “new” ones will come from the used market. I’m done with this stupid game they’re playing. It’s a rich man’s game.

What happened to HD being for the working man?

I agree with you. I'm riding a 2011 and I'm pretty sure it's my last Harley, or at least my last new Harley. If my TC 103 shits the bed, I'll drop another motor in it. With both the RG Special and the Ultra banging hard against the $30k mark with 2-tone paint, I'd still be short about $5k worth of aftermarket parts to get it where I need to be.

If the asshole that's running the joint up there in Milwaukee hadn't pissed through hundreds of millions of dollars on failed projects ("Street" twins; the purchase of MV Augusta for $109 million and then sold it back for $1.50 - yes $1.50 .... and that was after putting $26 million cash into MV's bank account to complete the terms of sale; a new electric bike that cost more than twice that of competitors; etc. etc.) maybe they wouldn't have to keep jacking up the prices of current models so sharply. We're all paying for his ego driven mistakes .... he needs to be gone.
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Last edited by Uncle Fuzzy; 05-23-2019 at 06:55 AM.
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post #6 of 53 (permalink) Old 05-23-2019, 06:43 AM
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Quote:
Originally Posted by Uncle Fuzzy View Post
EPA is all over their ass, plus this has the benefit for the dealers of driving much more business their way. Winner, winner chicken dinner ...
You might think that but many dealerships make a made a huge profit selling and installing after market parts and their bottom line is suffering due to the new rules. The way they can get around the MM Act with the tuner is that they can say it takes it out of EPA parameters, which it does. This is not new BTW. This has been the MoCo's stance ever since the M8 came out and many dealerships found a work around for a while just to get those aftermarkets parts sales. Now that the Mothership has increased its ability to monitor and enforce the rules everyone is crying. I don't like it but I plan to keep the M8 I have for a while and just not worry about warranty since I can do all of my own wrenching. When the time comes for another bike I will just buy a Twinkie beater and build what I want from the frame up.

I'm pretty sure if you install an aftermarket tuning device on most other motorcycles or any automobile it would also void your warranty. Curious to know if anyone knows anything different.
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Last edited by RGKen; 05-23-2019 at 05:27 PM.
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post #7 of 53 (permalink) Old 05-23-2019, 06:48 AM
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After over 2 years of this shit you're just now figuring this out?

Good luck with getting it fixed. Nice dealer you have there.
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post #8 of 53 (permalink) Old 05-23-2019, 06:52 AM
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They'll have to be prying my 10 out of my cold dead fingers at this rate..


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post #9 of 53 (permalink) Old 05-23-2019, 06:54 AM Thread Starter
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Thanks for the backup guys.
I like you have been a die hard harley owner for a long time. We all know that a “tuner” doesn’t have a damn thing to do with a defective oil pump. When they checked the bike, it had no oil in the bottom of the engine. Hell, I know a guy who has had two 107’s replaced and a third that just threw a rod. The company would only agree to a discount on the price of the S & S pump because it went beyond what HD was providing.
I’m pretty sure he was a victim of the bulletin that came out about checking the piston jets after a sumping event.
Now that I’ve been flagged, the only warranty I can purchase would be aftermarket. And I too will not buy another new bike.
I’m sure somebody may file a lawsuit if things don’t change.


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post #10 of 53 (permalink) Old 05-23-2019, 07:01 AM Thread Starter
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Good point about wrenching on your own cuz I do too. But, if you spend the money on a CVO, and there are defects, hell, I expect them to call me!


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