Broken Mirrors Received from Surdyke. What's your opinion? - Road Glide Forums
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post #1 of 18 (permalink) Old 07-11-2019, 01:59 PM Thread Starter
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Broken Mirrors Received from Surdyke. What's your opinion?

I just received an order from Surdyke for new mirrors. When I opened the box, I noticed something strange: The left mirror was in a green plastic bag and the right was in a clear plastic bag. When I took them out, the glass on the left mirror was cracked.

Does any have an opinion on why the broken mirror was in a green bag? Coincidence? Did they know it was broken and put it in a green bag to send it back to HD? Do all left mirrors get packed in green bags to tell them apart?

I did an online "Chat" with Surdyke. The person who answered just said, "I'll email you the instructions on returns." When I asked if the green bag meant someone knew it was broken, she got a little nasty and said "No one knew. Read the email I sent you."
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post #2 of 18 (permalink) Old 07-11-2019, 02:06 PM
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Well that just plain fuking sucks!

As I always used Boardtracker, I have eased into ordering from Surdyke. My first order was small and no issues. My second was a little larger with email updates along the way, again with no issues. I just placed order #3 Tuesday for over $500, and now, I am not feeling so well...ÖÖ...
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post #3 of 18 (permalink) Old 07-11-2019, 02:22 PM
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Iíve ordered parts from them a couple times and they mostly seemed ok. However wonder if they send out rejects sometimes and try to get away with it like a leather dyna seat I ordered a few years ago and stitching was so way off that there was no way you could miss that lol. I donít order from them anymore
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post #4 of 18 (permalink) Old 07-11-2019, 02:42 PM
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Could be a returned part from another customer and they put the mirror in a green bag and Surdyke just didn't bother opening the box to inspect it. Plus most of the people on chat don't really know motorcycle parts as much as we do. Seems like they got hired to look up part numbers and read descriptions and that's about it. Who really knows though and I would just do the return and hope you can get some undamaged parts in your next order. I've placed many orders through Surdyke and some have been very large orders. I have only returned 1 item and that was my fault for not completely checking the fitment. Once they received the part the money was credited back to my account and I re-ordered the correct part. I have had nothing but positive dealings with them. I also realize that it is a business and things can happen so not everyone has the same experience.

@Bruce00 , I wouldn't worry about your order. They are a good place to deal with.
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post #5 of 18 (permalink) Old 07-11-2019, 03:32 PM
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Most folks are on a budget and great to find a store with discounted prices like Surdyke. Even though I had that one experience mentioned above,I think most experiences are great with them and would still recommend ordering from them. I donít order from them much anymore since I use mostly non Harley parts and accessories on my bikes nowadays.
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post #6 of 18 (permalink) Old 07-11-2019, 04:05 PM
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The green/clear bagging might just be a fool-proofing for the packers (pok-a-yoke) to be sure that they correctly pack one of each side.
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post #7 of 18 (permalink) Old 07-11-2019, 05:16 PM Thread Starter
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Quote:
Originally Posted by RonC26 View Post
The green/clear bagging might just be a fool-proofing for the packers (pok-a-yoke) to be sure that they correctly pack one of each side.
I was thinking that too But I have bought a lot of HD mirrors in my life and this is the first time I can remember different colored packaging.

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post #8 of 18 (permalink) Old 07-11-2019, 05:27 PM
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Iíve ordered from them before & only issue is probably the length of time orders take. I just placed an order with New Castle HD, great prices & item was shipped right away. Got tracking number same day


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post #9 of 18 (permalink) Old 07-12-2019, 07:37 AM
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I've gotten parts in different color packing bags from Harley more then once. The last one was black Tour Pak latch set. One was in a yellow and one was in a clear.
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post #10 of 18 (permalink) Old 07-12-2019, 07:54 AM
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Quote:
Originally Posted by geo8866 View Post
I was thinking that too But I have bought a lot of HD mirrors in my life and this is the first time I can remember different colored packaging.
Its just the begining of the Green New Deal, you can thank AOC.
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