Kudos to Metalsport Inc. - Road Glide Forums
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post #1 of 18 (permalink) Old 04-02-2015, 11:18 AM Thread Starter
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Kudos to Metalsport Inc.

I've been trying to decide which tour pack rack to get for my bike since SW4. Anyone who has a tour pack knows you don't want to tie anything to it without a rack, unless you don't care about the paint. I've looked at the HD racks, but the only one that caught my interest was the stealth rack, and it's really small, but nice and flat. While in Daytona with another forum member (HogWild), I noticed his rack was flat, good looking, and functional. It was the Metalsport MBR 500. Well last week I finally ordered one, and like the rest of us on this forum, when the man in the brown truck showed up, I was happy. I opened the package and to my disappointment, I was missing some hardware . I immediately called and explained my dilemma to customer service. Two days later......Fed Ex shows up with a package with a complete set of hardware. Now I'm happy . I know a lot of people complain when they receive bad service, but don't say much when good things happen, so I just wanted to give a shout out to Metalsport for a great product and customer service.

D. Bell

2010 FLTRX With Plenty of extras, goes by the name "Hardeshia"
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post #2 of 18 (permalink) Old 04-02-2015, 11:24 AM
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That's good to know. I too have that metalsport rack and it is the ONLY one that caught my eye and I had to have it no matter what.

"Just put that hammer down and give it hell" -Jerry Reed.
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post #3 of 18 (permalink) Old 04-02-2015, 12:05 PM
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Thats a nice rack!!

Things happen during packing. Good Customer service = new and repeat customers!

Sometimes to achieve the impossible,you have to try the absurd!
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post #4 of 18 (permalink) Old 04-02-2015, 04:07 PM
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More expensive but the look is totally worth it.

"No man is rich enough to buy back his past, so enjoy the moment"
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post #5 of 18 (permalink) Old 04-03-2015, 08:42 AM
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I had a boss a looong time ago when I was in the restaraunt business, "don't think of a mistake with the food as a bad thing, think of it as an opportunity to wow them with customer service."
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post #6 of 18 (permalink) Old 04-09-2015, 03:04 PM
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I have one also. Best looking out there. Chester loves it.
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post #7 of 18 (permalink) Old 04-14-2015, 12:52 PM
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Ditto on what everyone else has said. It really caught my eye and I now have one also. Be sure to protect it when loading luggage on it because it can be marked. Ask me how I know!
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post #8 of 18 (permalink) Old 04-20-2015, 02:18 PM
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Quote:
Originally Posted by dbell66253 View Post
I've been trying to decide which tour pack rack to get for my bike since SW4. Anyone who has a tour pack knows you don't want to tie anything to it without a rack, unless you don't care about the paint. I've looked at the HD racks, but the only one that caught my interest was the stealth rack, and it's really small, but nice and flat. While in Daytona with another forum member (HogWild), I noticed his rack was flat, good looking, and functional. It was the Metalsport MBR 500. Well last week I finally ordered one, and like the rest of us on this forum, when the man in the brown truck showed up, I was happy. I opened the package and to my disappointment, I was missing some hardware . I immediately called and explained my dilemma to customer service. Two days later......Fed Ex shows up with a package with a complete set of hardware. Now I'm happy . I know a lot of people complain when they receive bad service, but don't say much when good things happen, so I just wanted to give a shout out to Metalsport for a great product and customer service.

D. Bell
this is a great rack , I had one in chrome with my last paint job , I gave it to forum member DED HD in October when I found out he was recently married and bought it in black for my new paint job , I only use my tour pak a few times a year when we take vacation , but when we do I need it and use it and it works well and looks great


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2011 FLTRX 120ST , CR-630i cams , Zipper's air cleaner, TTS tuner , Dragula2 pipe , Biketronics amp/speakers/tweeter grills , custom Corbin seat, LRS 12" , Dakota Digital Gauges , BR 1 1/2" Sweeping Beater Bars , True Track Stabilizer, Ohlins shocks / Ohlins forks, Jagg Fan Assisted 10 row oil cooler & so much more TJ Sunny Florida
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post #9 of 18 (permalink) Old 04-20-2015, 05:17 PM
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Post some pics of your Metalsport rack fellas..


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post #10 of 18 (permalink) Old 04-20-2015, 06:59 PM
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Ya...Lets see some racks! Lol

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Drago Diablo 2.5 107" 580 cam, Drago 2 pipe and TTS, 14.5" Madstad, Vindikta 12" Maruaders, Corbin Solo
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