I just picked up a pair of the REVO-A shocks as well for my 2011 RG Custom. First off, when it comes to customer service and QUICK replies or service in general...I have to say that Legend has got to have the BEST customer service team and lack of red tape I have ever had the privledge to work with. They not only went out of there way to make sure I had the right product but did it quickly! I wish more places were like that.
About the shocks: Just as some have already said, installation was nuts and bolts easy...literally. And adjusting them was even easier. I recommend leaving the bags off while you do your test rides so you're able to adjust them easily every time you pull over. Its an easy twist of the shock (making sure you turn both equally and in the same direction....just saying) to adjust the stiffness or lack there of right there on the spot. No more pumps or special wrenches needed.
I also recommend going to the extreme on the rebound setting if you have them. Start with 1 and go over the same bumps. Then go to 6 and do the same. If you have any question regarding which number does what, you'll know then. My guess is that most riders fall somewhere between 2 and 4 on that setting. 1 gives too much bounce like on a boat
and 6 makes you hold on for your dear life
Regarding setting the spring sag and tension, I preferred mine closer to a 1/2 to 3/4 inch sag for a slightly stiffer ride (but still much smother than the stock air ride) which kept the bike from bottoming out and hitting the rubber stopper which is never a good thing as higher speeds.
Bottom line, these shocks aren't super cheap, but I feel they're definately worth the money. Sure, there's always cheaper stuff out there, and that's fine if that's what you want. As long as you're riding safely and comfortable enough for you, cool....two to the wind is all I have to say to you. But for an outstanding ride that allows you several easy ways to pin point and adjust your sweet spot, these are the shocks for me.
Again, easy to install, easy to adjust (even by yourself) and have given me the best ride comfort (solo or two up) and an amazing feel of the road and handling. Best ride I've had yet, and I expect them to continue to get better the more I adjust them as they break in.