Kudo's the John and his team at J&M Audio - Road Glide Forums
Audio List your speakers and audio solutions for the roadglide.

 
LinkBack Thread Tools Display Modes
post #1 of 6 (permalink) Old 03-03-2014, 02:47 PM Thread Starter
Grey beard
 
Stick_FSMC's Avatar
 
Join Date: Mar 2012
Location: Sacramento Valley, CA
Posts: 924
Garage
Kudo's the John and his team at J&M Audio

Kudos to John at J&M Audio for great Customer Service!

I had one of my XT Rokker series speakers go out, and the midrange speakers on both of the grills were damaged. I contacted John and he told me to send them in for repair/replacement. After seeing the midranges, he said it looked like they had been damaged by a pressure washer.

While I only wash with a bucket of soapy water and a hose with no nozzle of any kind, I cannot say the same for the dealership when I have service work done.

John replaced the main speaker and offered to replace the grill speakers as well, even though it looked like they were not a manufacturing defect, but was caused by circumstances beyond the company's contol.

I told him I would cover the cost of the grill speakers ($72.00 after an online discount) since it was not J&M Audio's fault.

It took only one day after they received the defective speaker before they sent out a replacement.

John and his team at J&M Audio have once again exhibited great customer service. Great Job John!

Stick
USAF 1980-84

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

110cid w/V&H Power Duals/Hi-Output, HD Heavy Breather, HD Race Tuner, J&M Rokker Series Front/Rear w/500w amp

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

125cid w/V&H Powershots and PC III. 116+ hp, 140+ lbs/ft torque.
To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.

Full on Custom Chopper w/many one-off parts.
Stick_FSMC is offline  
Sponsored Links
Advertisement
 
post #2 of 6 (permalink) Old 03-04-2014, 04:32 AM
Hangaround
 
cruznmarine's Avatar
 
Join Date: Apr 2013
Location: Graham, Wa
Posts: 114
Garage
I myself have dealt with John, and he definatly provides top notch customer service and backs his product!!!

2017 Vivid Black Roadglide Special
~Semper Fi~
cruznmarine is offline  
post #3 of 6 (permalink) Old 03-04-2014, 07:40 AM
Prospect
 
Eshaw301's Avatar
 
Join Date: Oct 2011
Location: ATL G.A. by way of Wash. D.C.
Posts: 264
Same thing happened to my speakers and he replaced them as well. I dont understand why he or his products dont get more credit for what they do and what they bring to the table. I am a j&m fan for life. Just installed a set of rokker tweeters that replaced two of my gauges.

"DUDE!...Your exhaust is making the ground shake!" Circa March 2014, Born Losers MC, Atlanta.
Eshaw301 is offline  
 
post #4 of 6 (permalink) Old 03-04-2014, 01:44 PM
Hangaround
 
RedDogNC's Avatar
 
Join Date: Jan 2011
Posts: 162
Service from John and J&M has been the best I have ever received from any company for any product.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
[/SIGPIC]Wife and I on our Anniversary Ride July 2015 Highway 128 going through Anderson Valley on the way to Mendocino. Her ride is the 15 RGS. My old 09 RG is shown. Now I have a red 16 RGS.
RedDogNC is offline  
post #5 of 6 (permalink) Old 03-04-2014, 01:47 PM
Administrator
 
TracyB's Avatar
 
Join Date: Sep 2010
Location: Brandenburg, Ky
Posts: 5,838
Garage
Good to hear everything worked out for ya.
I got to meet John at the VTwin Expo last month. Great guy. He had lots of good things to say about our forum.

"All you touch & all you see is all your life will ever be"

05 RG 'Lymey'
11 RGU 'Clyde'
TracyB is offline  
post #6 of 6 (permalink) Old 03-04-2014, 02:49 PM
Life Member
 
jimmyray11349's Avatar
 
Join Date: Apr 2011
Location: The Woodlands, Texas
Posts: 2,608
I had one speaker go bad...prior to the Roller XTs. J&M sent me four new XTs as I had them in fairing and lowers. Had in 4 days as I told them I was heading to a rally. GREAT PRODUCT & SERVICE.

Sent from Motorcycle.com Free App

2010 FLTRX Vivid Black.ABS-Security-Cruise
SE Pro Super Tuner, D&D Fat Cat 2-1 S&S 510 Cams

87hp 101tq
Contrast Chrome Agitators 19/18
Baggershield
Harley Hammock-Adj.Back Rest
King Tour Pac-Air Wing Rack(black)-Smoked LED-4 Pt.Dock-Black Latches & Hinges
Custom Dynamics LED's & Plazma Rods smoked front & rear with Magic Strobe
J&M 250w Fairing + Lower Rokkers
Saddlebag Bra
Hidden Multi-Color LEDs
Jagg Fan Assisted Oil Cooler
Kuryakyn Passenger detach. ArmRest & adj. pegs

jimmyray11349 is offline  
Reply

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Road Glide Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
Install was not that bad..Alpine and J&M not a bad team Sixnine68 Audio 10 01-31-2014 04:28 PM
J&M 250 Amp question for JM John or anyone that has an answer AndyM Audio 7 01-27-2014 08:23 AM
John I need some audio direction Eddie-Diesel J&M 5 02-09-2013 05:59 PM
Kudo's to Chainsaw and Cee Bailey's Wooden Nickel Windshields 3 04-22-2011 12:13 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome