Communicating is different with everyone.
If e-mail doesn't work, try the phone.
My recent experience with two companies proved just that.
I e-mailed J&M audio with a question and received a response ( and a discount ) on my purchase !
I read that Drago's is better to call, so that is what I did and received a call back within an hour from Frank.
He answered my questions, made recommendations and with that I ordered my new pipes.
Not everyone has their smart phone / computer on high alert for those incoming cyber questions.
in my garage now...
2007 Dyna Screamin Eagle ... SOLD !
2011 RGU Merlot SunGlo