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post #1 of 6 (permalink) Old 06-04-2014, 06:24 AM Thread Starter
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Customer Service

What kind of customer service response emails have you guys tried with Biketronics? I emailed last Monday ( Memorial Day ) not expecting a response at least not that day never received anything , so I emailed again this past Monday and yet to receive a response. In the meantime I emailed Hawg Wired on Sunday evening not expecting an answer until Monday. Not only did Hawg Wire respond , Mike responded 3 different times with answers to my ignorant follow up questions. Guess who I will be buying from?

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post #2 of 6 (permalink) Old 06-04-2014, 06:29 AM
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I like both companies but I heard that BT had a death in their immediate family so that may have been the reason for the lack of communication.

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post #3 of 6 (permalink) Old 06-04-2014, 07:08 AM
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I can tell you my experience with biketronics was bad. I wouldn't ever buy another thing from them again.


I got rid of all my biketronics stuff and bought hawg wired everything and their customer service rocks. I have called them a few times and they were more than happy to help me.
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post #4 of 6 (permalink) Old 06-04-2014, 07:13 AM
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I always find it best to call vice PM or email. It always gives me a sense of what kind of people I'm dealing with and sometimes email just gets lost or hits the spam bucket.


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post #5 of 6 (permalink) Old 06-04-2014, 07:45 AM
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Communicating is different with everyone.
If e-mail doesn't work, try the phone.
My recent experience with two companies proved just that.
I e-mailed J&M audio with a question and received a response ( and a discount ) on my purchase !
I read that Drago's is better to call, so that is what I did and received a call back within an hour from Frank.
He answered my questions, made recommendations and with that I ordered my new pipes.
Not everyone has their smart phone / computer on high alert for those incoming cyber questions.

in my garage now...
2007 Dyna Screamin Eagle ... SOLD !
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post #6 of 6 (permalink) Old 06-04-2014, 08:09 AM Thread Starter
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I just like to have my initial ignorant questions asked and answered first via email , and then when i do call I would seemingly be able to talk more intelligently when taking them away from something they are doing, seems to save time, but that's just me

2012 Big Blue Pearl Road Glide Ultra Windvest
MAGNA FLOW "Top Guns
Wild Ones 12" Chubbys
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