J&M Audio Customer Service is A+++++ - Road Glide Forums
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post #1 of 3 (permalink) Old 12-02-2012, 07:58 PM Thread Starter
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Location: The Woodlands, Texas
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Cool J&M Audio Customer Service is A+++++

I called J&M to tell them that my right side speakers were not working. I have J&M Rokkers in the fairing and the lowers. I also have J&M 250w amp with stock head unit.

Customer service told me to send in all my speakers and grills, as well as amp, which I did. Customer service sent me an email to let me know they had received my stuff. So I call and spoke with them to ask them if they could expedite repair/replacement as I have a toy run coming up next week-end.

Well, after 24 hours after they received my stuff they checked them out, updated my amp, reset the gain, replaced all 4 of my speakers with NEW XT ROKKERS (mine were not the XT's) and shipped out same day without charge, even for return shipping!!!

Thank your team John for a job well done. I really appreciate the prompt, courteous and professional service you and your team always deliver. You run a top notch business.

2010 FLTRX Vivid Black.ABS-Security-Cruise
SE Pro Super Tuner, D&D Fat Cat 2-1 S&S 510 Cams

87hp 101tq
Contrast Chrome Agitators 19/18
Baggershield
Harley Hammock-Adj.Back Rest
King Tour Pac-Air Wing Rack(black)-Smoked LED-4 Pt.Dock-Black Latches & Hinges
Custom Dynamics LED's & Plazma Rods smoked front & rear with Magic Strobe
J&M 250w Fairing + Lower Rokkers
Saddlebag Bra
Hidden Multi-Color LEDs
Jagg Fan Assisted Oil Cooler
Kuryakyn Passenger detach. ArmRest & adj. pegs


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post #2 of 3 (permalink) Old 12-02-2012, 08:29 PM
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I have dealt with them at the Laughlin River Run. They are the Best!!

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post #3 of 3 (permalink) Old 12-02-2012, 08:39 PM
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Pretty damn impressive! Can't wait to hear how she sounds now Jim


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