A Shout Out To Hogtunes - Road Glide Forums
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post #1 of 4 (permalink) Old 02-14-2013, 06:14 PM Thread Starter
Gummiente's Avatar
Join Date: Sep 2009
Location: Seeley's Bay, Ontario, Canada
Posts: 87
A Shout Out To Hogtunes

I just wanted to publicly thank the fine folk at Hogtunes, specifically "Pez". My wife bought a complete 5X7 upgrade kit with amp at the Toronto Bike Show in January from a vendor who is now out of business. It was a birthday gift, so it wasn't opened until two days ago and that's when I discovered the speaker grilles were missing. The hardware and everything else was there, but it was obvious that someone had taken the grilles out before the box was sold.

I contacted Hogtunes by email to ask if I could buy replacements and told them what had happened. I had an immediate response; Pez offered to send a new pair out my way for only the cost of shipping, even though it was absolutely not their fault in any way that the originals were missing. That's what I call excellent customer service!

I'm looking forward to hearing the improved sound once the kit is installed, I'll post a review then.

Mike "Gummiente" Palmer
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post #2 of 4 (permalink) Old 02-14-2013, 06:40 PM
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Join Date: Aug 2012
Location: Alberta, Canada
Posts: 2,028
A Shout Out To Hogtunes

Great customer service.

2012 Big Blue Pearl FLTRU
72 Chevelle with Procharged 598
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post #3 of 4 (permalink) Old 02-14-2013, 06:47 PM
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Join Date: Sep 2010
Location: Brandenburg, Ky
Posts: 5,833
I finally got to meet Pez in person at the Vtwin show a few weeks ago. Great guy for sure.

"All you touch & all you see is all your life will ever be"

05 RG 'Lymey'
11 RGU 'Clyde'
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post #4 of 4 (permalink) Old 02-14-2013, 09:08 PM
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Join Date: Feb 2011
Location: Lebanon, TN
Posts: 4,239
Big Road Glide Ultra speaker w/amp kit had a harness for amp missing from kit. I called and they had a replacement in the mail the same day. Couldn't be happier with Hog Tunes!

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2011 RG Ultra Brilliant Silver Pearl
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