Whim issue I have not seen addressed even by Harley and Sena
I have a 2019 RG Special and I had my HD dealer install a WHIM a couple of months after I bought the bike.I also purchased the Harley 20S dual pack from the dealer as well. My issue is whenever I boot up the passenger headset the passenger volume on the HD boom screen is turned all the way down on everything phone, intercom etc so of course my passenger can not hear anyhing until I turn their volume up. I never have the issue with the driver headset. This has happen since day one of the WHIM install so I think it may be the WHIM itself but before I take it back yet again to the HD dealer I thought I would check in with the forum.
Below is what I have tried to fix the problem.
1- Updated firmware on both headsets then went back to original firmware (did not help) so went back to update.
2- Unpaired and repaired passenger headset to WHIM several times
3- Unpaired driver headset and and paired it as the passenger (to rule out layer 1 issue) no luck
4- Took motorcycle back to dealer to reflash WHIM and make sure it had the latest firmware (thought that fixed it but no)
5- Tried booting the headset before I start the bike and tried after I start the bike (no luck)
6- Called HD and Sena IT and they both said take it back to the dealer they never heard of the problem.
7- Headsets are not paired to any other devices only to the WHIM
A few times when I start the bike the passenger HS volume is up on bike passenger volume screen but I have to turn the volume all the way down then back up for the passenger to hear anything. Everything works fine until I turn the bike off such as when getting gas done riding. Then when I start the bike back up I have to turn the volume up on the Boom passenger volume screen.
Any input would be greatly appreciated....Ride Safe
The Edge... there is no honest way to explain it because the only people who really know where it is are the ones who have gone over.