Whim issue I have not seen addressed even by Harley and Sena - Road Glide Forums
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post #1 of 13 (permalink) Old 01-14-2019, 05:44 AM Thread Starter
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Whim issue I have not seen addressed even by Harley and Sena

I have a 2019 RG Special and I had my HD dealer install a WHIM a couple of months after I bought the bike.I also purchased the Harley 20S dual pack from the dealer as well. My issue is whenever I boot up the passenger headset the passenger volume on the HD boom screen is turned all the way down on everything phone, intercom etc so of course my passenger can not hear anyhing until I turn their volume up. I never have the issue with the driver headset. This has happen since day one of the WHIM install so I think it may be the WHIM itself but before I take it back yet again to the HD dealer I thought I would check in with the forum.

Below is what I have tried to fix the problem.

1- Updated firmware on both headsets then went back to original firmware (did not help) so went back to update.
2- Unpaired and repaired passenger headset to WHIM several times
3- Unpaired driver headset and and paired it as the passenger (to rule out layer 1 issue) no luck
4- Took motorcycle back to dealer to reflash WHIM and make sure it had the latest firmware (thought that fixed it but no)
5- Tried booting the headset before I start the bike and tried after I start the bike (no luck)
6- Called HD and Sena IT and they both said take it back to the dealer they never heard of the problem.
7- Headsets are not paired to any other devices only to the WHIM

A few times when I start the bike the passenger HS volume is up on bike passenger volume screen but I have to turn the volume all the way down then back up for the passenger to hear anything. Everything works fine until I turn the bike off such as when getting gas done riding. Then when I start the bike back up I have to turn the volume up on the Boom passenger volume screen.

Any input would be greatly appreciated....Ride Safe

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post #2 of 13 (permalink) Old 01-14-2019, 06:04 AM
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Confused, I thought the 2019's did not need the WHIM ? The 2019 had a new system?


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post #3 of 13 (permalink) Old 01-14-2019, 06:32 AM Thread Starter
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The 2019 need a whim except for the CVO which come with them.

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post #4 of 13 (permalink) Old 01-14-2019, 07:10 AM
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Did you try swapping the driver and pass HEADSET and see if the problem goes with the headset or stays in the pass position?

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post #5 of 13 (permalink) Old 01-14-2019, 07:13 AM
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I put wired headsets front and rear on my 19 RGS. When ever I take the tour pak off and put it back on I end up with the very same issue with the rear headset settings. In my case I'm pretty sure it's a function of the radio not detecting the rear plug and turning all the volumes off.

But on the flip side if the tour pak stays on keeping the rear plug connected the volumes stay set.

I know it's not the same problem as you have but it would seem to point to something with the radio its self.
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post #6 of 13 (permalink) Old 01-14-2019, 09:14 AM
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Quote:
Originally Posted by craigffb View Post
I put wired headsets front and rear on my 19 RGS. When ever I take the tour pak off and put it back on I end up with the very same issue with the rear headset settings. In my case I'm pretty sure it's a function of the radio not detecting the rear plug and turning all the volumes off.

But on the flip side if the tour pak stays on keeping the rear plug connected the volumes stay set.

I know it's not the same problem as you have but it would seem to point to something with the radio its self.
This sort of echos what I would suggest. If you have the wired headsets, try them. The WHIM/20S combo is supposed to work like a wired headset, with some bluetooth exceptions. I don't have a passenger so I don't have a second 20S on my 2018 FLTRU. When I look at the volume control when using the WHIM, the rear is always at the very lowest setting.

One thing I have noticed on mine. Follow this sequence. Turn on the bike (not starting the engine), radio comes on, turn on headset, it pairs with the radio, start the bike, the headset pairs again. There is a power interruption when starting the engine that causes the radio to drop the pairing, then re-establish it once the engine is started.
Try leaving the headsets off until you start the bike. See what happens.

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post #7 of 13 (permalink) Old 01-14-2019, 04:20 PM Thread Starter
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Yes I did

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post #8 of 13 (permalink) Old 01-14-2019, 04:22 PM Thread Starter
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I tried booting the headset after I started the motorcycle as I said in my desciption and did not help.

The Edge... there is no honest way to explain it because the only people who really know where it is are the ones who have gone over.
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post #9 of 13 (permalink) Old 01-19-2019, 08:11 AM
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There is an update for the GTS most of it deals with wireless headsets. I made another post with the info. I did the update last night as well as a map data update. I donít use wireless headsets so I canít tell you if it will fix your issues.


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post #10 of 13 (permalink) Old 04-27-2019, 12:58 AM
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Hello! Did you ever figure this out? My 2015 Ultra Limited is doing the same thing. We installed the WHIM and have the dual HD 30k's. The passenger volume controls are reacting exactly as you stated in your original post.

I've updated all of the devices to the most recent firmware, etc.

Thank you!
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