19 Boom Box GTS / iPhone XS Call Mic Issue - Road Glide Forums
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post #1 of 5 (permalink) Old 02-19-2019, 02:55 PM Thread Starter
Join Date: Nov 2018
Posts: 2
19 Boom Box GTS / iPhone XS Call Mic Issue

Hey all, got a problem that I am trying to troubleshoot and would like to see if anyone else has experienced this. I have no issues using Car Play and making and receiving calls using Car Play and the WHIM. However, when I don't use Car Play (don't hook the phone to the USB cord) and try to receive calls through the GTS I can hear them through the speakers, but they can't hear me through the Mic. The mic is working find when using it for voice commands, etc. I also found where you go through iPhone settings to Call routing under General and Accessibility and played with that, but no luck. When a call comes in, it automatically routes to the GTS, and I can hear them but they can't hear me. Anyone else experience this. Love Car Play, but sometimes just want to go through the GTS and not use Car Play....
Lzharrison is offline  
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post #2 of 5 (permalink) Old 02-19-2019, 03:21 PM
Join Date: Aug 2010
Location: Mississippi
Posts: 198
I think the latest up date address that issue. You may just need to update the software .
Oilcan is offline  
post #3 of 5 (permalink) Old 02-19-2019, 03:47 PM
Join Date: Feb 2019
Posts: 21
I've never set-up a WHIM (I do own a 19 RGS) so I can only guess based on my bluetooth knowledge. Both your WHIM and phone may have device settings for "Call Audio" and "Media Audio" that defines what speakers/headphones/mic to use for both listening to your stereo and talking on the phone. You may need to define a microphone in your "call audio" settings (check the basics first).

Last edited by JohnnyBagger; 02-19-2019 at 03:50 PM.
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post #4 of 5 (permalink) Old 02-19-2019, 06:12 PM Thread Starter
Join Date: Nov 2018
Posts: 2

That was exactly it Oilcan! I installed update released in Jan 19 and test the phone and it worked as it is supposed to! Thanks for setting me straight!
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post #5 of 5 (permalink) Old 02-19-2019, 09:49 PM
Join Date: Aug 2010
Location: Mississippi
Posts: 198
Proud that was it . Simple fix.
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