You can do the factory reset yourself if thatís what youíre trying to do. Remove the phone from the list of paired devices and reset, that should clear everything and refits factory defaults. It will not affect your flash.
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2018 CVO RG lava orange, 117 Stage 3, 14" F47 and a few chrome extras. Boom crap gone.
2016 RG Special Cosmic Blue, 120ST with Dragos 2:1 and TTS tuner, FBI drop seat kit and JNR air ride. Stock audio long gone.