SERT Tuner Obsolete, Not functioning, Buy new Tuner?
Another mystery of the decade has appeared and of course it has to do with Harley Davidson and those that are associated with working on them. I don't feel that naming the shop here is relevant as they seem to treat everyone else well. Issue here is that this is the second time I've taken my bike in to get dyno work done and the second time they say they can't do anything.
First time it was that they didn't have the cable as I am using a SERT with a 9 pin in and out.
This time they had two stories for me. One being that the SERT was broken and they recommended that I buy the new TTS Pro at +/-$500. The SERT was broken according to them because they could only get the VIN off the tuner but couldnt talk to the ECM. I stated that there was no way that could be as Harley had used it not a year and half ago before my rebuild. Later in the day they came back and said that it was my ecm and I needed to go to the dealership and have the ecm flashed back to stock before they could do anything to it. When I asked why they didn't go ahead and try the new tuner he stated that he couldn't do that because we would be out of $500 if the new tuner didn't work. The bike runs ruling out the ECM in my opinion. When I went to pick up the bike they though maybe I had gotten the wrong tuner back and I said well the vin is written on the tuner here and they were like "oh it is?!" and so we checked and sure enough the two VINS checked out. Then they continued telling me stories of how the ECMs were password protected by Harley Davidson and that I would need to get it unlocked for them to work on it. Not to mention they spent hours trying to get the bike to communicate with no avail. The CD I had in the tuner box wasn't even in the box it was on the ground in the shop and I had to go get it.
Here are my thoughts to the problem:
1. There is something seriously wrong with my bike and they aren't telling me, which would then cause them to not want to work on my bike. Or they did something to it and aren't owning up to it.
2. They absolutely want me to buy the TTS Pro. but halfway through the day decided that well no that won't work.
3. The OS they are using is not compatible with the software/drivers used by the RS232 SERT?
4. The USB to 9 pin cord they are using is not communicating or the cord from the tuner to the bike they are using is not communicating. They claim to be using a "Harley" cable.
2006 FLTRI 95 Cu in., CNC, 257 cams, S&S flywheel, V&H 2 into 1 Pro Pipe, SE Super Tuner, Jim's 6 speed trans, custom paint, radio delete, enclosed belt drive primary, 18 in apes
2017 FLTRX Bassani Road Rage 2 into 1, SE Tuner, 18 in apes