Low Country H-D Customer Service #1 !!! - Road Glide Forums
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post #1 of 11 (permalink) Old 09-28-2014, 04:24 PM Thread Starter
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Low Country H-D Customer Service #1 !!!

‘Rode the ’09 SERG to Charleston last June for a Class Reunion ~ the first real road trip on the 117/DD7 Build. On the way up the bike is behaving perfectly, all is well in my world. ‘Taking “The Ball & Chain” for a ride around John’s Island on our way to Bohicket Marina for a bite. As we’re coming off of Limehouse Bridge, I notice the low fuel light come on, the miles to empty says 45, so I take a right on Chisholm Rd (the more scenic route) to a gas station about 10 miles away. ‘Going through the gears on roads that I grew up on, all is good until I give the 117 100% throttle in 4th gear and as the Tach gets to 5k the motor shuts down like a blown fuse, but all the gauges are reading… I look down, the MTE reads 22. While coasting, I shift to neutral and attempt to restart the bike, turns over, no start… ‘Pull onto a shaded driveway, gather my wits, attempt restart, no luck, check fuses, all appear good, still no start… I am $hitting bricks at this point! (remember, 1st road trip on the new 117!) Call an indy, on John’s Island (known since HS) that is worthless, won’t even lift a finger to even recommend a towing company, but babbles on how the “new fangled” electronics can be tricky...

I call Low Country Harley Davidson, ask for Service, and the girl says we’re extremely busy could you call back in a few minutes, I told her I was out of FL, on the side of the road on John’s Island, immediately the Service Manager was on the phone and I explained my ordeal, he had their preferred Towing (Affordable) Company call me in < a minute, they showed up in about ½ hour, getting out of the truck with a bottle of ice water for each of us. Affordable knows bikes and has a great rig for loading bikes on a Stinger. We loaded the bike and arrive at LCHD right at 7PM (closing), They were extremely busy, even for a mega-store. I’m giving the SM the details of the bike to aid in diagnostics (PC-V/Auto etc…) and he tells me that since I was traveling, they would put me 1st in line in the AM.

The next morning I get an email about 9:15 saying my bike was ready, so when I picked it up the SM basically told “we put gas in it (probably thinking that I just ran it out of gas ~ they were nice about it, didn’t mention it, but I chalked it up to an error on my part, really glad it wasn’t anything mechanical with the 117) , checked the Fuel Pressure, cleared some codes (probably from me pulling fuses) and I had the Tech put > 25 mile road test since you’re traveling and we wanted to be sure, you’re good to go…" I ride the bike over to Hwy 61, top off the Tank, ride up 61, then, turning onto Hwy 165, bam!, same thing happens, same symptoms, (at least I feel better about myself, since it is acting the same with a full tank LOL), Call LCHD and they ask me to try tapping the tank fitting, stick something up into it, fuel comes out, disconnect the TB plug, inspect, no sign of any corrosion or bent pins, still no start. They dispatch Affordable Towing and I am back at the Dealership in 45 minutes, They have egg on their face, very apologetic, and I told them that I was a Tech (mostly boats) for a good portion of my prior life and $hit happens, and if you didn’t put the 25+ miles looking for something and just thought some dweeb just ran it out of gas, I would be really pissed! An hour later, they come back with “we replaced the tank fitting and fuel line, just to be sure. Two of the other Techs had run across the same problems in the last two days ~ The check ball in the Tank Fitting was hanging up and causing the bike to run out of gas, not throwing any Codes, and when the Tech plugged in his Gauge to check fuel pressure, it would reset the check ball, showing 60psi. I asked if the first one really cut their ass and got an emphatic “oh yea”. I asked the Tech to give it plenty of throttle on his test ride, by the way he was trembling when he got back, I’m sure he did. The S M said “No charge today” (they also ate the tow) the bike has been trouble free ever since…

A couple of days later, I took the bike back into LCHD for an oil change and the Tech pointed out that the front tire measured 2/32nds (wearing evenly, figured I could milk, maybe another thousand out of it) and was told that LCHD was running a tire special (Dealer Cost + Labor) so for $202., I said sign me up!

Everybody that I came in contact with at Low Country H-D was Professional, Friendly and exhibited a sense of urgency to fix my bike properly and get me back on the road safely.

To me, it doesn’t get any better!!!

"I've read dozens of books about heros and crooks, and learned much from both of their styles"

'09 SERG 117/DD7 "THE SHORT BUS"
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post #2 of 11 (permalink) Old 09-28-2014, 04:45 PM
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Great. It's good to hear of great customer service like that.


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post #3 of 11 (permalink) Old 09-28-2014, 11:26 PM
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they are good peeps there , have herd many good things about them for a long way back , even when I was there in the Navy and that was a long long way back

JtB

So Many Highways So Little Time
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post #4 of 11 (permalink) Old 09-29-2014, 10:40 AM
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Good to know. Sounds like a top notch dealer.
Those are hard to find.

in my garage now...
2007 Dyna Screamin Eagle ... SOLD !
2011 RGU Merlot SunGlo
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post #5 of 11 (permalink) Old 09-29-2014, 11:12 AM
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It's always nice to hear some good dealer stories since we usually just hear the bad ones.

Happiness is a warm motorcycle.
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post #6 of 11 (permalink) Old 09-29-2014, 01:48 PM
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Always good to hear a positive story about a Dealer. It's funny- (odd not haha), but service on the road seems to turn out better than local.

Rowdy




Ridin a two lane montser, feedin on one cage at a time ...
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post #7 of 11 (permalink) Old 09-29-2014, 02:42 PM Thread Starter
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Originally Posted by Rowdy View Post
Always good to hear a positive story about a Dealer. It's funny- (odd not haha), but service on the road seems to turn out better than local.

Rowdy
I know! Maybe it's the old saying "Familiarity breeds contempt"?

I am fortunate to have a Great Relationship with my "Home Dealer" in Ft. Walton Beach as well.

"I've read dozens of books about heros and crooks, and learned much from both of their styles"

'09 SERG 117/DD7 "THE SHORT BUS"
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post #8 of 11 (permalink) Old 09-29-2014, 04:06 PM
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Heatwave :

Is Heritage still on Beal ??

Do Courtney Perez own it ? Someone said he did , I know he owned Pcola at
one time

JtB

So Many Highways So Little Time
2011 Ultra
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post #9 of 11 (permalink) Old 09-29-2014, 04:32 PM Thread Starter
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Heatwave :

Is Heritage still on Beal ??

Do Courtney Perez own it ? Someone said he did , I know he owned Pcola at
one time

JtB
Still the same location, a new store 6-8 years ago. A family inherited it from the original owner, back in the 90's I think...

Heritage just got bought from a Louisiana outfit. 'Don't know about Perez as I just heard that P-Cola was coming on the block soon...

"I've read dozens of books about heros and crooks, and learned much from both of their styles"

'09 SERG 117/DD7 "THE SHORT BUS"
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post #10 of 11 (permalink) Old 09-29-2014, 04:53 PM
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My favorite part of this is that the tech was trembling when he got back from the test ride after giving it some gas.
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