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post #1 of 3 (permalink) Old 06-25-2012, 07:26 AM Thread Starter
Join Date: Jun 2011
Location: South Jersey outside of Philly
Posts: 368
Kuryakyn - A+ Customer Service

when i get good service like to spread the word

purchased a Mach 2 air cleaner - had a installation problem, with my bike not with air cleaner. e-mailed Kuryakyn tech support - Gene was knowledgable about the product and my bike and was able to set me straight.

in the frustration of the issue i managed to misplace 2 plastic breather nipples - again Gene came thru and got a set in the mail to me that day.

will not hesitate to purchase from Kuryakyn again
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post #2 of 3 (permalink) Old 08-28-2012, 12:59 AM
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Join Date: Jul 2012
Location: Miami
Posts: 471
Wish I could say the same

Placed an order back in 2011 (When I had a Victory) for a set of grips, they sent me the grips for a Harley. Didn't realize it till I picked my bike up from the dealer (installed a ton of stuff), and he told me I had a problem with the boxes of goodies I dropped off. So he put on a set from his stock, I paid more, and after waiting too long to return them (my fault) I am now stuck with a set of grips that cost me about $100 that I'll never use.

Fast forward to last month, I saw a set of mirrors that were showing unavailable everywhere else (brand new release), but their website said "quantities low, better order now", so I leaped on them. Happy as could be that I found them. Also ordered something small for like $20 at the same time.

Next day they charged me the $20 and only shipped the smaller item. No communication, no notes on my account. Over a month goes by and still nothing, no backorder notification, nada. The mirrors FINALLY get released, saw an internet dealer that had them (and at $20 less), so I ordered them up.

NEXT DAY Kuryakyn hits my bank account for $100 with no notice.

6 hours later, after seeing NOTHING showing on my Kuryakyn account earlier, they email me that my mirrors have shipped.

That was 5 days ago, and STILL nothing shows up on my account on Kury's website!

Wake up today and they charged my bank card ANOTHER $100 dollars, and still with no email or notes on my account.

Whenever I call I get a recording saying all reps are busy and to leave a message. I'll be calling again tomorrow....

So now I have TWO sets of the same mirrors coming from two different places, and this $100 set just cost me $280.

I will never deal with them again for anything. And now that I see a few websites selling their products for less money, I'll order through them instead of going direct.

2012 Road Glide Custom Black Denim
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post #3 of 3 (permalink) Old 08-28-2012, 03:23 AM
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Join Date: Feb 2011
Location: South Florida
Posts: 12,212
Their service may be ok, but 95% of thier parts aren't, IMO.

2010 FLTRX With Plenty of extras, goes by the name "Hardeshia"
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Also not pictured 2016 FLTRXS and 2017 FLTRXS, you never can have too many SHARKS......
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