J&S Jack - Excellent customer service!!! - Road Glide Forums
Companies We Can Recommended! List Companies here that we have verified and we have done business with. List their Web site and phone number if you have it. LIST ONLY COMPANIES YOU HAVE USED AND ARE HAPPY WITH!

 2Likes
Reply
 
LinkBack Thread Tools Display Modes
post #1 of 19 (permalink) Old 02-26-2013, 06:33 PM Thread Starter
Grey beard
 
Garemlin's Avatar
 
Join Date: Oct 2009
Location: Delaware
Posts: 1,267
J&S Jack - Excellent customer service!!!

Had my J&S Jack for many years now. Unfortunately I have had a few bottle jacks that have failed. But they have been replaced with zero issues. Well just had one replaced and they are trying a new manufacturer. Problem is the new bottle jacks have a different type of release valve. The old style had a little grip handle that made releasing easy. The new style has just a plug and a handle that attaches to release. Unfortunately this handle style makes it less than easy to lower the bike. There is play when attaching the handle to the release plug. And the handle itself is two pieces and there is a little play there as well. It is really hard to feel when the handle is actually gripping the valve screw. I didn't really feel I could lower the bike safely and easily. The old style can't be used in the new bottle jack because of a difference in diameter. Called last week and addressed this to Steve. He is actually gonna fab a release valve with the handles like the old style release that will fit the new style bottle jack.


And just got the new release valve today. It is the one on the left. The one on the right is what came with their older style bottle jacks. Makes releasing much easier.




That folks is going above and beyond to make a customer happy.


Garemlin is offline  
Sponsored Links
Advertisement
 
post #2 of 19 (permalink) Old 02-26-2013, 10:19 PM
Member
 
Chicago Harley Boy's Avatar
 
Join Date: Sep 2012
Posts: 386
Nice!!!!!!!!!!!!!!


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.


DIABLO- 2012 Ember Red Sunglo Road Glide Ultra
Chicago Harley Boy is offline  
post #3 of 19 (permalink) Old 02-27-2013, 06:04 AM
Member
 
Join Date: Oct 2012
Location: Kathleen, GA
Posts: 498
When they change manufacturers for the bottle jacks, J&S should go to one that laps the ball valve seat. I just did some load testing on some aircraft maintenance jacks. 12 out of 14 failed the load test which is to hold the load for five minutes without leaking down (25,000 lbs).

We took the valve apart on several jacks and found machining lines in them. The old jacks were lapped after machining to make them smooth so that the ball would seat and hold pressure. The Chinese apparently missed the memo on that one. The company that builds the jacks reverted back to a U.S. manufacturer that laps the seat. They found that it was cheaper to pay for the final polishing than to keep replacing the hydraulic jacks and/or valves.

I have been wanting to buy a J&S but have noticed on several reviews, that the bottle jacks fail and have to be replaced. Although the reviews always state that J&S does the swap with no hassles, it is still a hassle to pull the jack, ship it and wait on a new one.

That's great that they are making a release valve for you. The jack is a great design.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
2013 FLTRU, Jackpot 2/1/2 Stainless Ceramic Coated Head Pipes, Fuelmoto Stage 1 Intake, Power Vision, Jackpot Full Size Ceramic Crossover, MADSTAD 16" Windshield, Motolight Running Lights, Nostalgic Rails, Airhawk R, Hayden Primary Tensioner, V&H Roland Sands Slant Slip-Ons
Captain13 is offline  
 
post #4 of 19 (permalink) Old 02-27-2013, 06:54 AM Thread Starter
Grey beard
 
Garemlin's Avatar
 
Join Date: Oct 2009
Location: Delaware
Posts: 1,267
Quote:
Originally Posted by Captain13 View Post

I have been wanting to buy a J&S but have noticed on several reviews, that the bottle jacks fail and have to be replaced. Although the reviews always state that J&S does the swap with no hassles, it is still a hassle to pull the jack, ship it and wait on a new one.

That's great that they are making a release valve for you. The jack is a great design.

There is no return shipping involved. I have had two bottle jacks replaced and both time they were shipped to me for free and J&S said to just throw away the old one. It is a shame that these cheap bottle jacks are a flaw in what is an awesome jack. But as long as they keep replacing them until they find a trustworthy bottle jack manufacturer, I am fine with waiting a few days on a replacement.


Garemlin is offline  
post #5 of 19 (permalink) Old 02-27-2013, 07:21 PM
Member
 
Join Date: Oct 2012
Location: Kathleen, GA
Posts: 498
I'm not knocking their jacks. I want one. If the bottle jack fails again and you can disassemble the part where the check valve is located, you might try getting some valve lap compound and polishing the seat. If it works, you will have a spare till they send a new one.

As I said, it is a well designed jack overall. The bottle jack is the weak link.

BTW, what was the failure? Did it just no longer jack up or did it just leak down under load?

I really appreciate you sharing this post. I have heard nothing but good words about J&S customer service. Most companies would just give a warranty period and then you would be on your own. The fact that they continue to support their customers speaks volumes.


To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
2013 FLTRU, Jackpot 2/1/2 Stainless Ceramic Coated Head Pipes, Fuelmoto Stage 1 Intake, Power Vision, Jackpot Full Size Ceramic Crossover, MADSTAD 16" Windshield, Motolight Running Lights, Nostalgic Rails, Airhawk R, Hayden Primary Tensioner, V&H Roland Sands Slant Slip-Ons
Captain13 is offline  
post #6 of 19 (permalink) Old 01-04-2014, 06:46 AM
Hangaround
 
Join Date: Nov 2012
Location: Florida
Posts: 109
Quote:
Originally Posted by Captain13 View Post
When they change manufacturers for the bottle jacks, J&S should go to one that laps the ball valve seat. I just did some load testing on some aircraft maintenance jacks. 12 out of 14 failed the load test which is to hold the load for five minutes without leaking down (25,000 lbs).

We took the valve apart on several jacks and found machining lines in them. The old jacks were lapped after machining to make them smooth so that the ball would seat and hold pressure. The Chinese apparently missed the memo on that one. The company that builds the jacks reverted back to a U.S. manufacturer that laps the seat. They found that it was cheaper to pay for the final polishing than to keep replacing the hydraulic jacks and/or valves.

I have been wanting to buy a J&S but have noticed on several reviews, that the bottle jacks fail and have to be replaced. Although the reviews always state that J&S does the swap with no hassles, it is still a hassle to pull the jack, ship it and wait on a new one.

That's great that they are making a release valve for you. The jack is a great design.
Solution is really simple. They need to ask who builds pit bull bottle jacks and use them
I have an air- lift pit bull and I love it. Seriously considered J&S but went with pitbull after talking to both companies.
Tim Powell is offline  
post #7 of 19 (permalink) Old 01-04-2014, 12:06 PM
Life Member
 
skratch's Avatar
 
Join Date: Mar 2010
Location: louisiana
Posts: 3,812
Quote:
Originally Posted by Captain13 View Post
I have been wanting to buy a J&S but have noticed on several reviews, that the bottle jacks fail and have to be replaced. Although the reviews always state that J&S does the swap with no hassles, it is still a hassle to pull the jack, ship it and wait on a new one.
i had a slight leak develop on the bottle jack for my j&s. i called them and they sent me a new bottle jack, got it in 2 days from wi. they did not want the old one back so i did not have to pull it and then ship it to them. no down time

I understand the concept of reality, but find it too confining for a way of life.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
skratch is offline  
post #8 of 19 (permalink) Old 01-04-2014, 12:55 PM
Life Member
 
HarleyLance's Avatar
 
Join Date: Aug 2011
Location: Washington State
Posts: 1,633
Is this still an issue with the J&S jacks? I've been considering both J&S and Pitbull, but would go with Pitbull if J&S is still using these bottle jacks. But J&S sounds like a great company nevertheless.

2010 Road Glide Custom FLTRX Scarlet Red - SE Stage 1 AC, Carriage Works Tornado Slip-on, SE SuperTuner, Jagg Fan Assisted Oil Cooler, 12" Windvest, HD Chrome Saddlebag Guards, Arc Audio MPAK 6
HarleyLance is offline  
post #9 of 19 (permalink) Old 01-04-2014, 01:34 PM
Life Member
 
skratch's Avatar
 
Join Date: Mar 2010
Location: louisiana
Posts: 3,812
whether it is or not i don't know, but i wouldn't let it sway you away from the j&s if that is what you really want. IF your bottle jack does develop a leak, they will ship you a new one. and it isn't like it's going to be gushing oil all over, you'll just have some seepage around the base. in a couple of days, you'll have a new bottle jack, 2 bolts later, it's replaced. throw old one away or 'repurpose' it for something else. hell, you could drain it and disassemble and reseal it....

pitbull is a good jack. j&s is a good jack. get whichever one you feel is going to suit your needs better, or that you feel you get a better deal on. the larger footprint of the pitbull is a turn off to some folks. while the pitbull does raise the bike a few inches higher, if that is important to you. either way, you won't go wrong. and you won't regret the purchase

I understand the concept of reality, but find it too confining for a way of life.

To view links or images in signatures your post count must be 10 or greater. You currently have 0 posts.
skratch is offline  
post #10 of 19 (permalink) Old 01-04-2014, 09:10 PM
Grey beard
 
thedude's Avatar
 
Join Date: Oct 2009
Location: Neponset IL
Posts: 898
I love my J&S but I did have a problem with the bottle jack. I just added some hydrolic oil and so far so good.
thedude is offline  
Reply

Tags
j&s jack , j&s vs pitbull

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Road Glide Forums forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in










Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode



Similar Threads
Thread Thread Starter Forum Replies Last Post
J&M Audio Excellent Customer Service Screamin' J&M 1 03-02-2013 12:13 PM
EZ Up center stand - a story of excellent customer service Methos1979 Companies We Can Recommended! 11 02-02-2013 09:21 PM
Shinybikeparts.com Excellent Customer Service Willy_B Companies We Can Recommended! 0 12-04-2012 09:15 AM
WindVest Excellent Customer Service Above And Beyond blackripley Windshields 6 10-08-2012 07:51 PM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

 
For the best viewing experience please update your browser to Google Chrome