GONE BUT NOT FORGOTTEN
Join Date: Jun 2011
Location: Port Orange, Fl
I want to add my rant to this thread. Maybe I'm a hard to please customer.
After having a very bad experience at B&D Customs in Edgewater, Fl I have to respond.
I took in lower bag extensions to be painted on 02/06. I picked them up on 02/11 and proceeded to install them. I noticed that the extensions were a few shades lighter than the bags and didnít match, even from a distance. It appeared to me that the base coat (tri coat paint) was wrong. I took them back on 02/12 with the saddlebags to show the difference and they agreed they were not a match and agreed to fix the problem. I picked up the bags and extensions on 02/14 believing the problem had not been fixed. Now the extensions match the bags but they had painted my bags to match the extension. I took the bags apart from the extensions and noted they had painted my bags with the extensions assembled. This left a line of a different color on my bags making a bad situation worse. I took the disassembled parts back to B&D to get some sort of resolution on 02/24. I took a side cover (they had satisfactorily painted the outer/inner fairing, front fender, fairing lowers and side covers during a previous project) as a guide to the correct shade to match the fender. I was told that I may not get them back before Bike Week starts since they have other work before mine. I finally received everything back on 03/05. What I got back was the same exact mis-match with the bags/extensions and rear fender and I believe they sprayed paint on my side cover. I donít believe in doing the same thing over and over to get a different result. I repeatedly told them they were using the wrong base.
During the process I had talked to Joey about the base coat being wrong. He assured me he knew what he was doing and that I was wrong. Every time I brought the items to get painted the situation was ignored and any blame that could be applied was my fault. He is an arrogant, narcissistic jerk that questions why anyone would not accept his product.
I finally bought a touch up kit from Color rite and proceeded to create a color swatch with the products I received. The color rite swatch was a 99% match to fender. I showed this to Joey and he said his matched too. I pointed out that the base he was using didnít have gold in it to subdue the light reflection but he stated his base had gold in it so I was wrong. I even had a color swatch made from a little kit he had given me to dso some touch-up. He will not admit that he is using the wrong formula to make his base. He stated he uses the same formula as PPG. Why is there no gold, only silver, showing in the base?
So, now I sit with saddlebag extensions, saddlebags and a side cover the wrong shade because the wrong base was used. I have the option of painting them myself (this is what will happen) or have them painted by another painter and sue for the costs. There is zero chance I could collect even if I prevailed. So, the only way I can get satisfaction is to repeat this story as often as possible and hope I cause enough business to go elsewhere for their paint to make up for the insults I received and the money I had already paid them.
11 FLTRU 103 Red Hot Sunglow
Rush True Duals,Air ride,Madstad, SE 255 cams, Ventilator,bunch of other stuff