Customer service ??????? - Road Glide Forums
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post #1 of 37 (permalink) Old 02-06-2013, 04:54 PM Thread Starter
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Customer service ???????

I puchased a set of speakers from J&M on 1-22-13 and received them on 1-26-13. Was not really happy with the quality of the speakers I bought. I wanted to upgrade the ones I had just bought to another set of speakers 2 days after receiving the speakers. It is 15 degrees so the bike was not riden. Speakers were just installed, turned the radio on and didnt like the sound, than removed. I contacted J&M customer service. I inquired if I purchased the 7.25 speakers if I could get a refund on the 2 day old speakers I had purchased and use the refund towards the purchase of the upgraded speakers. After my third email I received a reply from John Lazzeroni. Here is what he replied
"
"I am not able to take in used speakers on trade ,,,, you would be much better off selling them on eBay etc ,,,,"

So much for customer service and standing by your product.
Since his reply I have sent numerous other emails with no response. I have seen on other harley forums where similar problems occurred where a customer did not like what they had just purchased and John Lazzeroni told them to return them for another item.
Very disappointed especially after seeing all the feedback that has been left on this forum. I have had other brands of upgraded speakers in the past but went on the forum members recommendations, should have bought the other brand I was used to buying. Now I know.
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post #2 of 37 (permalink) Old 02-06-2013, 05:26 PM
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I understand what you are saying but you should have done some research before purchasing the speakers. Which speakers did you get and are you running a Amp? The Rokker speakers are the higher end speakers and with the amp they sound great. You may just want to keep the speakers and get a amp that will help improve the sound quality.


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post #3 of 37 (permalink) Old 02-06-2013, 06:37 PM Thread Starter
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Like I said was not looking for a refund was looking for a credit to upgrade with his products. That answer he gave me was a direct cut and paste
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post #4 of 37 (permalink) Old 02-06-2013, 06:52 PM
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Typical of them in my opinion, tried a few times at events to get some of there products installed and I was either rushed,not paid any attention too or told they were too busy(meanwhile there were no bikes getting installs) so I just learned from it and went elsewhere too many companies out there that go above and beyond to get your business.
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post #5 of 37 (permalink) Old 02-06-2013, 06:56 PM
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Quote:
Originally Posted by JPROADGLIDE View Post
Like I said was not looking for a refund was looking for a credit to upgrade with his products. That answer he gave me was a direct cut and paste
I understand your frustration - I would think that as long as the speakers themselves weren't damaged they should have taken them back and allowed you to upgrade. The only way you can tell if the speakers are the right ones is to install them and try them out, which is what you did - it's not like you did a full burn in on them.

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post #6 of 37 (permalink) Old 02-06-2013, 07:40 PM Thread Starter
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My exact feelings that i expressed were that there $99 (entry level) speakers were no better than stock harley ones, i had other entry level speakers for the same price that looked and sounded so much better than these j&m speakers.
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post #7 of 37 (permalink) Old 02-06-2013, 08:12 PM
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Are you guys having fun ? ,,,,,

JPROADGLIDE ,,,,,,

I saved our entire email thread, including each response from me to you and back ,,,,

you purchased our standard 5 1/4" $99 MSRP speakers, along with a set of foam pads ,,,,

you complained that the acoustic foam pads were die-cut in the middle ,,, I explained that was so it was easier to get the fairing back on, should you use speakers with big magnets etc ,,,, and that it would not affect the sound ,,,,

you told me that the J&M 5 1/4's sounded no better than stock, and I respectfully disagreed with you ,,,, and I still do ,,,,

when you ask to trade them in for our 7.25" speakers, I told you that I could not take them back because they were used ,,,,,,,

honestly ,,, I would never post any part of a private email from a customer on any forum, and this will be no exception, BUT it was your attitude from start to finish with this ordeal that caused me to not go out of my way to help you further ,,,,

your emails are kind of short, condescending and demanding ,,,, I will do just about ANYTHING for a J&M customer, but you just rubbed me wrong, especially when you wanted the full $99 credit for the speakers ,,, did you actually pay $99 for the speakers or did we offer you a 'J&M promo code ? ,,,,,,,,

USMCJAX ,,,,,,

I have been in this business for 35 years and I always go out of my way to take care of our customers ,,,, there are plenty of posts on this forum and others to show that ,,,,

'J&M products are not perfect ALL the time, but neither is any other brand, ,,, now if you wanted an excuse to purchase from Hawg Wired, then so be it ,,,,, they also offer a quality product ,,,,

METIME ,,,,,

Please let me know the events you saw us at where we were too busy to talk to you ,,,,, I know at Sturgis last year alone we worked on more than 112 Harleys in the 9 days we were set up ,,,,, our guys work very hard to try and help everyone ,,,,,

In Summary ,,,,, It is quite obvious that we have not been able to make everyone happy all the time ,,, but we WILL keep trying ,,,,,

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post #8 of 37 (permalink) Old 02-06-2013, 08:16 PM
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Re: Customer service ???????

JMjohn are ya`ll coming to Daytona? If so where are ya setting up?

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post #9 of 37 (permalink) Old 02-06-2013, 08:22 PM
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hey john, i sent my rokkers in for warranty work and you replaced them with the new xt series. when i opened the box i was super happy thanks so much. ill still keep telling people to use youre products. many thanks Bpt
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post #10 of 37 (permalink) Old 02-06-2013, 08:25 PM
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Eddiezero ,,,,,

for Daytona Bike Week, we will be set up in our normal spot, on the south end of the vendor lot at Rossmeyer's Destination Daytona, just off the interstate in Ormond Beach ,,,,,

for an advanced appointment, send email to [email protected] ,,,,

15% off all J&M products, full sales and service at the big J&M audio trailer ,,,

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