Kudos to JM
As a site sponsor, thought I would give my 2 cents regarding their customer service.......
I ordered a helmet (bell pit boss half helmet) with the elite 787 headset built in. The reason for buying is I'm taking a trip from Georgia to Arizona in October and while the harley wrap-around-the-head headset is great, it's tight and riding all day will probably be miserable (I have both of the harley boom headsets, the one that doesn't wrap around the head is more comfortable but fits so dang tight to the ears)......anyhow..........
I ordered the large, against my best judgement based on the website sizing chart. Generally I wear X-large but have worn large in a few helmets over the years. While the large fits, I'm quite sure it's too tight and according to the rep, it won't 'break in' much. I wanted to try the x-large and then make my decision for sure, and ship back either the one I decide not to go with, or if I decide I don't want either, ship them both back. This would put it outside of their 5 day return policy.
They were understanding of my decision and are shipping out the x-large so I can decide. Obviously they are billing me for both but if it goes outside of the 5 day period they will still accept the return (in perfect condition of course).
Sure, it's not a huge thing, but any GOOD customer service is still good.....thanks JM
2018 Road Glide Special. 12 inch 'Freedom' shield, Mustang seat, Harley tour pak, Advanblack lowers, Motolights, rear crash bars, Headset plug-in, Ciro footpegs, Black headlamp trim, mesh grill covers, Flash2open garage transmitter, buncha other stuff!!