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post #1 of 7 (permalink) Old 04-25-2013, 09:31 AM Thread Starter
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Need assistance from J&M

John,

I am familiar with your product from this forum.
I recently purchased the Rokker speakers and the 500W amp from Eastern Performance Cycles off Ebay.
I ordered the speakers first but inadvertently ordered the “Streetglide” model.
I subsequently ordered the amp from them and requested if we can switch out the components so I can use the speakers in my 2009 Road Glide.
I have not heard back from them. They sent me notification they can’t send amp for 7-10 days, I again requested assistance with no response.
Is there anything you can do from your end? Can I swap the grills/dampening material for a fee with you?

I am in Canada so preference is to just ship grills, not entire box if possible.

I sent you emil yesterday

Speakers bought on April 11, Ebay item # 400407996557
amp bought April 19, Ebay item # 121037166622

Anything you can help with would be appreciated.

Regards

Steve Robertson
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post #2 of 7 (permalink) Old 04-28-2013, 03:14 PM
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Platinum69 ,,,,,,,

oh I wish it was that easy ,,,, every single part of the ROKKER XT speaker kit for the StreetGlide is different than what is in the kit for the RoadGlide all except for the speakers themselves ,,,,,,,,

you are looking at just over $205 to purchase everything you need to use those on your RoadGlide and that does not make sense, especially since you just purchased that new kit ,,,,,,

was the mistake made at your end or with Eastern Performance ? ,,,,,,

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post #3 of 7 (permalink) Old 04-29-2013, 07:10 AM Thread Starter
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Quote:
Originally Posted by JMJOHN View Post
Platinum69 ,,,,,,,

oh I wish it was that easy ,,,, every single part of the ROKKER XT speaker kit for the StreetGlide is different than what is in the kit for the RoadGlide all except for the speakers themselves ,,,,,,,,

you are looking at just over $205 to purchase everything you need to use those on your RoadGlide and that does not make sense, especially since you just purchased that new kit ,,,,,,

was the mistake made at your end or with Eastern Performance ? ,,,,,,
Mistake was on my end.
Any advice?
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post #4 of 7 (permalink) Old 04-29-2013, 01:38 PM Thread Starter
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Quote:
Originally Posted by JMJOHN View Post
Platinum69 ,,,,,,,

oh I wish it was that easy ,,,, every single part of the ROKKER XT speaker kit for the StreetGlide is different than what is in the kit for the RoadGlide all except for the speakers themselves ,,,,,,,,

you are looking at just over $205 to purchase everything you need to use those on your RoadGlide and that does not make sense, especially since you just purchased that new kit ,,,,,,

was the mistake made at your end or with Eastern Performance ? ,,,,,,
I am probably best to bite the bullet and buy what I need, with restocking fees, and shippiong both directions.
What is different in the sets.
I'll try to cut cost as much as possible
perhaps you can email me at [email protected]

Thanks
Steve

Last edited by platinum69; 04-29-2013 at 01:46 PM.
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post #5 of 7 (permalink) Old 04-29-2013, 09:59 PM
JMJOHN
 
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Eastern Performance takes very good care of their customers, so I am sure that it will be an easy return for you to them, and then they will ship the correct kit to you ,,,,,

Please let me know if anything goes wrong ,,,,

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post #6 of 7 (permalink) Old 04-30-2013, 04:28 PM Thread Starter
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Your are correct John they do take care of the customer. Susan was excellent and has taken care of the return SG spekers and shipping of RG speakers, and saved me a bunch of money. Was great to deal with them. Glad I bought the amp from them also, they are an excellent representative for your products.
I recommend buying from Eastern Performance Cycles
Regards
Steve


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Last edited by platinum69; 04-30-2013 at 06:52 PM.
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post #7 of 7 (permalink) Old 05-04-2013, 11:56 PM
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Steve ,,,,,,,,

thank you for the good words and please let us know anytime that we can be of assistance ,,,,,,

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