Hello, my name is Derek. And this is in response to the complaint above. Now, John is the name of the person who created this post. I dont have any records of someone with that name ever purchasing from me. I keep a record of every single customer who has ever purchased from Baggerbags and its automatically stored on file. Thats for starters. John did contact me asking how to place the latches, I sent him a video on how to install a set of 14-15 latches since they are all universal regardless if it was my video or not. He obviously didnt take that to kindly and started stating the the latches wasnt up to his standards and had to purchase extra parts to make it work. Now, I told him numerous times that i will gladly do the FULL refund of the cost of the products for his friend (Since hes the one that purchased it) but I would need my product back. He replied that he didnt want that, that he wanted a partial refund on parts that ran aroun d $180 dollars (Now, I never received a receipt showing the parts that he says is worth $180 so basically i could be paying for anything) Now, I told him that if he is not satisfied with the product then I will refund the product so he can purchase it elsewhere but he told me no, that he could not do that since he had already installed it and took to much of his time. Next thing I know, I get two emails stating that 2 separate claims have been filed to the BBB from John Park and his friend. The first complaint had under its resolution section (full refund or partial refund) and after we stated that we would do the partial refund he then created a new complaint stating that his only resolution would be a partial refund. Well, after responding to our BBB administrative about what has transpired. They closed the case. Now, Im not here to bash anyone just simply trying to tell both sides to the story. I offered numerous times to do a full refund but I would need the product back and he refused.