Frustrated at this bike/dealer.
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1,427 Posts
MORE BAD NEWS!!!!
They just called again. They now say that the main shafts and the bearings in the trans are bad. They cant order parts till tomorrow. They said it will take a WEEK to get the parts. And they estimate the cost to be another $900 out of my pocket!
I straight up don't have it.
And to make it worse, I've been looking forward to the Ohio meet and greet ride from this forum for Months! That ride would have me leaving in 9 days. The bike might even be done by then. And even if it is (which will be right to the wire), I sincerely do not have close to $900 more dollars to throw at this.
In the end, this leak will have cost about $3000 total. I could have bought a used engine/trans for less. I'm really up a creek with no paddle...
They just called again. They now say that the main shafts and the bearings in the trans are bad. They cant order parts till tomorrow. They said it will take a WEEK to get the parts. And they estimate the cost to be another $900 out of my pocket!
I straight up don't have it.
And to make it worse, I've been looking forward to the Ohio meet and greet ride from this forum for Months! That ride would have me leaving in 9 days. The bike might even be done by then. And even if it is (which will be right to the wire), I sincerely do not have close to $900 more dollars to throw at this.
In the end, this leak will have cost about $3000 total. I could have bought a used engine/trans for less. I'm really up a creek with no paddle...
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3,800 Posts
Personally I think they need to give you credit for stuff that was not broken that they "fixed"
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2,109 Posts
I agree with the poster above, there should be some compensation for their bad diagnostics.
Have them take photos of the damage and email them to you along with a complete parts list and part numbers and their labor estimate so you have everything in writing and there are no more surprises.
Regards,
Calgaryglide
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1,427 Posts
I also now feel justified in outing this dealer.
This is Harley Davidson of Jamestown, in Jamestown, NY.
I am NOT saying they are bad just yet. How they handle this situation will determine my end opinion. I need my bike back in 8 days. And I need compensated properly.
A business needs to be their best when they are at their worst. I understand crap happens. How this is handled will determine the integrity of Jamestown HD.
This is Harley Davidson of Jamestown, in Jamestown, NY.
I am NOT saying they are bad just yet. How they handle this situation will determine my end opinion. I need my bike back in 8 days. And I need compensated properly.
A business needs to be their best when they are at their worst. I understand crap happens. How this is handled will determine the integrity of Jamestown HD.
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4,692 Posts
oh man I'm sorry your going through this bull crap, I hope they do the right thing for you.
Years ago I was getting 6 speed gears put in my wide glide, I dropped bike off at dealer before heading to Norway to see my Dad that was sick. My dad got worse and passed while I was there, same day I get a call from dealer that they cracked my trans case while removing old 5 speed gears (rookie mistake). anyways they refused to continue/replace case without me giving them my credit card over phone. They basically said shit happens, not our fault. I was too busy dealing with arrangements etc to argue so I just paid it and dealt with the incompotent A-holes at LIBERTY HARLEY in Rahway NJ when I got back. They ended up paying half the cost of Trans case, bad move not paying for whole thing because I'm a good customer that never went back. Longbranch Harley is happy to get my business & treat me like family whenever I'm there.
Good luck Kyle
Years ago I was getting 6 speed gears put in my wide glide, I dropped bike off at dealer before heading to Norway to see my Dad that was sick. My dad got worse and passed while I was there, same day I get a call from dealer that they cracked my trans case while removing old 5 speed gears (rookie mistake). anyways they refused to continue/replace case without me giving them my credit card over phone. They basically said shit happens, not our fault. I was too busy dealing with arrangements etc to argue so I just paid it and dealt with the incompotent A-holes at LIBERTY HARLEY in Rahway NJ when I got back. They ended up paying half the cost of Trans case, bad move not paying for whole thing because I'm a good customer that never went back. Longbranch Harley is happy to get my business & treat me like family whenever I'm there.
Good luck Kyle
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1,427 Posts
New update:
I had them check with the other dealers to see if they could get parts from another dealer. They can not.
So, with my bosses permission, I offered to drive to Harley in Milwaukee, Wisconsin to get the parts. My boss will let me use a company car, company gas, and company hotel stay.
The drive is over 2,000 miles round trip from Bradford, PA.
The dealer said it wouldn't matter because the tech working on it is off till next Wednesday anyway.
They say the parts will be there about 11am on Wednesday the 20th. They close at 5.
If the bikes not done by close on Thursday the 21st I miss the trip. I feel like there's a lot of variables that could go wrong here.
I had them check with the other dealers to see if they could get parts from another dealer. They can not.
So, with my bosses permission, I offered to drive to Harley in Milwaukee, Wisconsin to get the parts. My boss will let me use a company car, company gas, and company hotel stay.
The drive is over 2,000 miles round trip from Bradford, PA.
The dealer said it wouldn't matter because the tech working on it is off till next Wednesday anyway.
They say the parts will be there about 11am on Wednesday the 20th. They close at 5.
If the bikes not done by close on Thursday the 21st I miss the trip. I feel like there's a lot of variables that could go wrong here.
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1,758 Posts
Damn brother. That f'in sucks. It's horror stories like these that seriously diminish the integrity of the HD brand. And HD lets it happen.
Hoping for the best possible outcome however with the history this far... I wouldn't hold your breath. Good Luck
Hoping for the best possible outcome however with the history this far... I wouldn't hold your breath. Good Luck
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13,798 Posts
I posted earlier. .... it got lost. But I also have a leak that I'm unable to pinpoint. Your kind of experience is why I don't plan to dismantle my bike before SW5, and even afterwards if I can't find the leak, it'll be going to an Indy, not the dealer.
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4,692 Posts
dbell I thought you found the leak, damn
I would be surprised if hd corporate gives a rats ass, I had a warranty issue I fought with the dealer over and they flat out lied, corp couldn't give 2 shits, if it weren't for the fact I don't like the looks of the Vic's I would never buy another hd
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13,937 Posts
Kyle, I'm sorry for your misfortune and I hope you get this all worked out in your favor.
This is just one more reason why I do all my own work.
I consider myself one of the fortunate ones when it comes to turning a wrench.
I hate hearing all the bad reports about HD Dealers.
My Glide has never been back to the Dealer after I rode it out.
Mike U
This is just one more reason why I do all my own work.
I consider myself one of the fortunate ones when it comes to turning a wrench.
I hate hearing all the bad reports about HD Dealers.
My Glide has never been back to the Dealer after I rode it out.
Mike U
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