I came from a Sportster 1200 custom. I had never ridden a bike with a heal shifter. When I got mine the dealer had the heal shifter over 2 " from the floorboard. It was very uncomfortable to raise my heal high enough to shift. I just continued using my toe shifter. Today I finally got to take a close look and saw that there is an adjustment screw. It now sits about an inch over the floorboard. After a short ride, I am now a heal shifter for life and will save money on boots! The dealer surely didn't check that before they delivered the bike to me.