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Discussion Starter · #1 ·
How many of you out there have purchased the extended service plan (ESP.)?
If you plan on putting the miles on your RG let me warn you, you will need it in one way or the other.
I take good care on Road Glide, change the oil on time do the tune up’s.
Any time I have a problem I take it in to the dealer, I picked up the shop manual.
But with changing out 7 radio’s, two transmission’s, one fairing because of the a bad install from the Motor Company, two drive belts, two seats, and a number of other things.
Be ready just incase, you will need it.
Just took my bike into the dealer today after checking the oil and finding out that I’m a quart low after 5,000 miles.
Had the dealer check my oil also, and now it’s going into the shop to have the top end taken apart and rebuilt and all 3 disk brake rotors have to be replaced and my 3rd starter.
BUY THE ESP or you will pull it out your back pocket$.
You know what Harley stands for?
Hundreds of dollars.
Just turned 90,000 miles.
This is just a warning to buy the extended service plan if you plan on keeping and putting on the miles.
 

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I bought the seven year with road hazard as well , for one reason , and one alone , I pack on the miles .. My two year on this bike was up in July , and right at the two year mark I picked up anail in the rear tire , now I have a free new rear tire .. Wudda been three bills if the dealer had charged for it ..

Cudda shure used it on the Tour Glides
 

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I bought the five year extended service plan when I bought my Heritage. Keep in mind, this program is offered up to two or three years after you roll out of the showroom. I traded up for my RGU and the extended service could NOT be transferred. Its only for the bike you buy it for! (this is not what I was told when buying) I filled out the proper paperwork at the dealer after calling the phone number on the back of the card. I will (hope) recieve 80% back (pro rated- cost $2000.00 ). Think about it.... I had the 1000 & 2500 mile oil change and did not use the "extended" service and had to kick back $400.00 THEN since it was added to the loan note, the money is returned to Harley Financial. Well at least the $1600 is going to the principal which increases the downpayment and reduces the length of the payments. If you decide to keep your RG and getting close to the end of the HD warranty....spend the money for the extended service! This is a no brainer. The dealers make good money selling the plan because there is a lot of horse trading going on. More of our Harley brothers and sisters buy new and trade up within the first few years they you are aware of. Hey, I thought I was keeping my 2010 Heritage with 3400 miles I put on it in the first year until "the 2011 RGU" This is the model that works for me. My wife and I enjoy riding long distance and zipping up to the white mountains. The Heritage is a GREAT bike but the RGU is outstanding. I am waiting for the tour pack quick disconnect kit to come out. Pop off the tour pack and insert a mini sissy bar and ya got a RG. Sorry for rambling on. Just putting in my three cents worth
 

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Wonder how many buy it and never use it ..

Well ya didnt use the"extended" on the services because it doesnt cover "routine maintenance"

It is pretty clearly stated on the paper werk that it is not transferrable to another bike ..

Also if you plan on doing lots of mods like 107 or 110 kits and lotsa hi perf stuff , ya better ask before ya leap .. Dealer told me that ESP wont cover lotsa those things , that you have ta buy a rider from another outfit ..
 

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I fully expect to get a lot of use from my 4 year warranty, although I was able to get it included at the time of purchase for nothing. I do have to pay $50 each time, but what else can you buy at a HD dealership for $50?

I'm already up to 26.4k miles now after 16 months of ownership, and I see at least an inner fairing in my future, I can't believe how faded and white mine is becoming, and all over too.

So far,no mechanical issues, although I wonder if my compensator sprocket is going.
 

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For me, the extended warranty is not a good value, as any true factory defects should show up in the first two years. Once my two year factory warranty ends, I'll do my own repairs. I can pretty much tackle most of the bike, except for the internal engine stuff. For that, I have two friends that are factory trained HD mechanics, one is a Master Mechanic.

As long as I supply the parts, a few beers will usually cover the labor. And $2000 dollars will buy a lot of parts...

For others, it may be worthwhile. Just not for me...
 
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the ESP is worth the money as pretty much all have said, if you are putting on the miles, however if you have a new bike or plan on buying a new bike, wait until the factory warranty is almost expired. If you buy the ESP at the time of purchase of a new bike, than the clock starts ticking on the ESP of the moment of purchase, not after the factory warranty expires.
 

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the ESP is worth the money as pretty much all have said, if you are putting on the miles, however if you have a new bike or plan on buying a new bike, wait until the factory warranty is almost expired. If you buy the ESP at the time of purchase of a new bike, than the clock starts ticking on the ESP of the moment of purchase, not after the factory warranty expires.
And why do you think the dealer pushes the service when new?
 

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I figure they push it mostly at time of sale on a new bike because it makes the overall price higher, thus giving them a larger kick back from harley. Seeing how it is warranty, it doesn't really hurt the service dept because they get paid, plus they get the $50 bucks co-pay as well!
 

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Discussion Starter · #13 · (Edited)
I figure they push it mostly at time of sale on a new bike because it makes the overall price higher, thus giving them a larger kick back from harley. Seeing how it is warranty, it doesn't really hurt the service dept because they get paid, plus they get the $50 bucks co-pay as well!

How much to you think it cost to rebuild a transmission including replacing the cases $5,000 and for me to pay $50 it's a no brainer.
How much will it cost you to rebuild your own transmission yourself?
The service dept. gets paid one set amount and they do lose money.
I know that for a fact.
My ESP has paid out to date about $11,000 give or take $2,000.
But if you want to do it yourself and drain your bank account go right ahead.
Thry push because they don't want it to interfere with you making your bike payments or stoping your payments and giving back your bike that you can't pay for.
 

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The math can go either way...

First Harley, a used 1999 Road Glide heavily modified by the previous owner. I had a couple of problems with it, maybe $2K worth over all. However, ALL of the problems were due to a miss-mash of after-market parts that a HD warranty probably wouldn't have covered anyway.

Then an 03 Road Glide. 95" Stage II and a SE six-speed. 35K miles and never a hi-cup. In four years it never saw a service department.

10K on a 2001 FXDX I bought wrecked and rebuilt. Ran like a top, and never left me stranded.

2005 BMW 1200RT. Warped front brake rotors that BMW service fixed under warranty, even though it was technically expired. Good faith repair as this is a known issue with these bikes. 20K miles and climbing.

I also put ~20,000 a year on my work bikes, Electra Glides. I've been through three of them now, and have never had a major failure. The miles that get put on them are much harder than most recreational riders ever see...

If I had bought aftermarket warranties on those bikes, I'd have been out $8000 Even if the warranty would have covered the 99, I'd still be ~$6000 upside down...
 

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Discussion Starter · #15 · (Edited)
The math can go either way...

First Harley, a used 1999 Road Glide heavily modified by the previous owner. I had a couple of problems with it, maybe $2K worth over all. However, ALL of the problems were due to a miss-mash of after-market parts that a HD warranty probably wouldn't have covered anyway.

Then an 03 Road Glide. 95" Stage II and a SE six-speed. 35K miles and never a hi-cup. In four years it never saw a service department.

10K on a 2001 FXDX I bought wrecked and rebuilt. Ran like a top, and never left me stranded.

2005 BMW 1200RT. Warped front brake rotors that BMW service fixed under warranty, even though it was technically expired. Good faith repair as this is a known issue with these bikes. 20K miles and climbing.

I also put ~20,000 a year on my work bikes, Electra Glides. I've been through three of them now, and have never had a major failure. The miles that get put on them are much harder than most recreational riders ever see...

If I had bought aftermarket warranties on those bikes, I'd have been out $8000 Even if the warranty would have covered the 99, I'd still be ~$6000 upside down...
I paid only $1,200 for ESP so I'm coming out ahead of this game.
$8,000 dollars for aftermarket warranty, I'd have to think about that before I'd pick that up.
Still I'm glad I did get my plan, even at $8,000 I'd still be ahead of the game.
You have to think before you jump, mostly about how many mile you think your'are going to put on your bike and how long you plan on keeping it.
I started to have problems from the get go.
All in all think about it!
My bike was new when I picked it up.
 

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It's a roll of the dice either way ..

I look at it as an insurance policy , hope I never need it , but it's there if I do ..

I have three pieces of old iron here and do all the werk on them , my daily riders I keep till the wheels fall off , then I put new wheels on and keep on going ..

I paid $1850 for the five year extension , and using the dealers figures for replacing my rear tire under road hazard , thats $300 into the $1850 ..

My bike is paid for , and I plan on keeping it for a long long time ..
 

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With the ESP you shouldn't have a problem with getting much of anything fixed. As far as the aftermarket stuff, if something that is a dress up peice breaks, you will probably have to dish out the bucks for that on your own. The ESP tends to be a lot more forgiving than the factory warranty. It is a nice peice of mind to have it, and not have to sweat being down for anything major that may or may not have it. I look at it like this, better to have it and not need it, then need it and not have it!
 

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With the ESP you shouldn't have a problem with getting much of anything fixed. As far as the aftermarket stuff, if something that is a dress up peice breaks, you will probably have to dish out the bucks for that on your own. The ESP tends to be a lot more forgiving than the factory warranty. It is a nice peice of mind to have it, and not have to sweat being down for anything major that may or may not have it. I look at it like this, better to have it and not need it, then need it and not have it!
I agree with you. I didn't use my ESP but they are pro rating it at 80%. I gave the dealer $400 for nothing because trading up to the RGU. I should take the $1600 and buy the ESP but what I understand now is the returned $ does not come back to me since I bought it last year with the Heritage. It will go directly back to Eagle mark and put on the principle. I'll make a call today and find out
 

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Not me...

I can see if you buy a used bike. I just bought new and have 2 years on the factory warranty. As discussed if I bought a 5 or 7 yr plan, those years run at the same time as my factory warranty. If it was a true extended warranty then the clock should start ticking after the factory warranty ends.

When I near the end of my 2 yrs if my bike is one of those Friday afternoon assembly line bikes then I'll purchase the plan. Otherwise I think it is a rip off.
 
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