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Discussion Starter · #1 · (Edited)
So I've been looking into swapping my 11' Street Glide, in for the 15' RGS. The marketing that has been done by HD has caught my attention, and so now I am just trying to clear a few things up, before making the next big purchase.

I'm wondering how many of you have performed the mapping and or software updates to your Infotainment system since getting your Rushmore RG?

Has the upgrade worked as expected? Are the map updates current? Did you have to pay anything for the updated maps, or did you get the map update from your dealer, before taking the new beast home?

I've been informed by my sales guy and his sales mgr, that the GPS system is Garmin based, so are the map updates thru Garmin or thru HD?
 

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The folks at the dealership updated and applied all updates to my bike before I got it so I don't know for sure if the NAV sw upgrades are free usually.
 

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2015 Road Glide Special
BOOM System is a Disappointment. Don’t let it be your reason to by NEW:
1. The stock RG radio has a 25 Watt amp that cannot be heard at speeds over 50 MPH. A Stage 1 upgrade starts $850.00 plus labor. A Stage 2 upgrade will set you back about $2,300.00 plus a 54 amp charging system.
2. The Infotainment GPS is not Garmin; it’s a company called NNG. The current MAP as delivered is Q2 2013. The maps have not been updated. There’s a Quaker Steak Restaurant near me that been open for over 2 years but the navigation system does not know it exists. My service folks tried to tell me that maybe Quaker Steak hasn’t published their new address. Funny, the free app on my android phone knows where Quaker Steak is but my fancy new motorcycle doesn’t.
3. The option for “scenic” or “twisty” roads does not work unless you go into the avoidances section and turn off highways and toll roads. Of course if you want the fastest/shortest route, you have to go back into the avoidances section and turn highways and toll roads back on. As far as I’m concerned the scenic/twisty options are nothing more than what I would like to call wiz-bang buttons. They look good but don’t really do anything on their own.
 

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So I've been looking into swapping my 11' Street Glide, in for the 15' RGS. The marketing that has been done by HD has caught my attention, and so now I am just trying to clear a few things up, before making the next big purchase.

I'm wondering how many of you have performed the mapping and or software updates to your Infotainment system since getting your Rushmore RG?

Has the upgrade worked as expected? Are the map updates current? Did you have to pay anything for the updated maps, or did you get the map update from your dealer, before taking the new beast home?

I've been informed by my sales guy and his sales mgr, that the GPS system is Garmin based, so are the map updates thru Garmin or thru HD?
I am a bit late in posting but:

Just in case you are not aware, you can update the software in the new radio yourself by following the instructions on the HD website, this part is free.

The GPS part of the new radio is a different download and as noted can be done at the dealer or by you. The company providing the GPS part still shows the latest update from 2013 and would cost about $150.00. Would a dealer charge for the latest update install(when it comes out), I would guess yes for a bike already sold and out the door.
 

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Actually if you want a new bike and you enjoy being frustrated to near death then the New Boom is the way to go. If you're on a busy open highway with a million signs telling you where you are then it works pretty well. Pick a back road and enjoy the excitement of being directed into a pine tree thicket across a culvert as you scream " Rushmore"! Of course I'm not being fair, it tells me every time I plot a course that some parts are not verified. Like the road in front if my house is not verified. The latest map update for the "best motorcycle infotainment" system in the world is Q2-2013. I can understand that and don't necessarily disagree with the dates but it's full of holes and I didn't expect that for amount the system adds to the bike. The radio sucks big time. For two grand it's a joke and we've been had. I was so interested in the feel of the bike I paid little attention to the sound. I knew it was weak compared to my Eglide but again I was taking them at their word and during my road test I paid too little attention to the GPS and sadly the radio. I love riding the bike but for what I paid I would have stayed with the other bike until they fixed the mess. I did do an update to the system firmware. Easy enough. NOTE: A firmware free update is not a map update. In 2035 when Naviextras updates to new version 2013 Q3 you'll have to pay $155 dollars to update the maps. Given its so sorry no one is expected to update. If you've ever owned a Honda automobile with GPS you can relate to how sorry the mapping is. Something for you to note- 1-map updates aren't free, 2-the radio design leaves little room for upgrades other than HD or Rokker expensive offerings. I did the magic box and 100 watt per channel amp and infinity speakers. The dynamics logarithm built into the head unit is nasty. Even with my setup music sounds terrible 50mph and up. I've added a klockwerks shield. It doesn't help with the sound issues. If you like talk radio or news, for some reason that is fairly clear. Most ideas state to add amps and have the dealer program the unit 3- it freezes every now and then. Just pull over and turn the bike off for a minute and that usually fixes it. 4- Bluetooth does NOT sync with headphones, just your phone. 5- text received by the unit cannot be seen or heard while moving- wasted effort really. 6- each time you power up it takes a good thirty seconds for it to become operational. 7- it syncs well with your phone and charges it via usb.
When I analyze all of the don't s' and the one or two do's it's clear this was all about up grading you to a 2 grand option that's useless until you spend another 2 grand. Just my ouch speaking. Hope it helps.


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Don't bother with the 6.5 "infotainment system". Spend the money the upgrade would cost on performance and a good Garmin 660 or 665. You'll be a lot happier.
 

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I'm just curious. I have a '13 not a '15 or higher, but does anyone have a head unit that connects via Bluetooth to headphones? The fact that the infotainment system doesn't seems to catch some people by surprise. I don't know of any head unit that does. Anybody?


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I talked to Garmin about their device and Harley's. They say no one is making a radio or device that will blue tooth with a headset. It seems like a great idea, but everyone had the bluetooth where your phone will bluetooth to the unit whether it is a radio or gps unit. Kind of sucks but no one that I know of is jumping on it yet. Rumor has the Harley will come out with a headset and a download to it for connection on their headset only.
 

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I talked to Garmin about their device and Harley's. They say no one is making a radio or device that will blue tooth with a headset. It seems like a great idea, but everyone had the bluetooth where your phone will bluetooth to the unit whether it is a radio or gps unit. Kind of sucks but no one that I know of is jumping on it yet. Rumor has the Harley will come out with a headset and a download to it for connection on their headset only.

That's what I thought. Head units are also known as RECEIVERS. Their only output is through the speakers. Everything else is input as I've seen it. Anybody else seen anything different?


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Zumo 590 outputs to headsets via Bluetooth while Bluetooth receiving from a phone to stream music and even a pandora app. I've got that on my wife's bike now. I don't know if you'd call it a head unit but for intent and purposes it's doing the same thing. Doesn't matter what you call it, it's capable and does it well. It receives Bluetooth and transmits simultaneously. And I'll add syncs with the phone while playing music with a Garmin app that allows weather and Traffic data to be shown on the screen. I know it's silly but I expected HD to top that with a box that is 10 times larger in footprint than the 590 and cost over twice as much. The Zumo doesn't have power amps and speaker output by any stretch of the imagination but above 60mph it is much like the Boom- you just look at it cause you dang sure can't hear it.


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Zumo 590 outputs to headsets via Bluetooth while Bluetooth receiving from a phone to stream music and even a pandora app. I've got that on my wife's bike now. I don't know if you'd call it a head unit but for intent and purposes it's doing the same thing. Doesn't matter what you call it, it's capable and does it well. It receives Bluetooth and transmits simultaneously. And I'll add syncs with the phone while playing music with a Garmin app that allows weather and Traffic data to be shown on the screen. I know it's silly but I expected HD to top that with a box that is 10 times larger in footprint than the 590 and cost over twice as much. The Zumo doesn't have power amps and speaker output by any stretch of the imagination but above 60mph it is much like the Boom- you just look at it cause you dang sure can't hear it.


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Electronically, your Zumo is more like your phone than your head unit. My point is just to look at all of the head units in your cars, trucks, boats, both stock and aftermarket. Does ANYONE have one that syncs through headphones? ANYBODY?

I think it's just bad expectation management to expect that Harley Davidson is going to lead the market on anything. If Harley Davidson had a head unit with that capability, they would be leading not only the motorcycle market, but the car receiver market as a whole. HD lags the market in everything they do. It's their business strategy. Always has been.


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Actually if you want a new bike and you enjoy being frustrated to near death then the New Boom is the way to go. If you're on a busy open highway with a million signs telling you where you are then it works pretty well. Pick a back road and enjoy the excitement of being directed into a pine tree thicket across a culvert as you scream " Rushmore"! Of course I'm not being fair, it tells me every time I plot a course that some parts are not verified. Like the road in front if my house is not verified. The latest map update for the "best motorcycle infotainment" system in the world is Q2-2013. I can understand that and don't necessarily disagree with the dates but it's full of holes and I didn't expect that for amount the system adds to the bike. The radio sucks big time. For two grand it's a joke and we've been had. I was so interested in the feel of the bike I paid little attention to the sound. I knew it was weak compared to my Eglide but again I was taking them at their word and during my road test I paid too little attention to the GPS and sadly the radio. I love riding the bike but for what I paid I would have stayed with the other bike until they fixed the mess. I did do an update to the system firmware. Easy enough. NOTE: A firmware free update is not a map update. In 2035 when Naviextras updates to new version 2013 Q3 you'll have to pay $155 dollars to update the maps. Given its so sorry no one is expected to update. If you've ever owned a Honda automobile with GPS you can relate to how sorry the mapping is. Something for you to note- 1-map updates aren't free, 2-the radio design leaves little room for upgrades other than HD or Rokker expensive offerings. I did the magic box and 100 watt per channel amp and infinity speakers. The dynamics logarithm built into the head unit is nasty. Even with my setup music sounds terrible 50mph and up. I've added a klockwerks shield. It doesn't help with the sound issues. If you like talk radio or news, for some reason that is fairly clear. Most ideas state to add amps and have the dealer program the unit 3- it freezes every now and then. Just pull over and turn the bike off for a minute and that usually fixes it. 4- Bluetooth does NOT sync with headphones, just your phone. 5- text received by the unit cannot be seen or heard while moving- wasted effort really. 6- each time you power up it takes a good thirty seconds for it to become operational. 7- it syncs well with your phone and charges it via usb.
When I analyze all of the don't s' and the one or two do's it's clear this was all about up grading you to a 2 grand option that's useless until you spend another 2 grand. Just my ouch speaking. Hope it helps.


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I highlighted the bold part of your statement here. If you have a CVO, there will be two free map updates..... if they ever update them.:surprise:
 

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Electronically, your Zumo is more like your phone than your head unit. My point is just to look at all of the head units in your cars, trucks, boats, both stock and aftermarket. Does ANYONE have one that syncs through headphones? ANYBODY?

I think it's just bad expectation management to expect that Harley Davidson is going to lead the market on anything. If Harley Davidson had a head unit with that capability, they would be leading not only the motorcycle market, but the car receiver market as a whole. HD lags the market in everything they do. It's their business strategy. Always has been.


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I do not disagree with your argument. I submit that the technology is overwhelmingly available and a very simple platform brings it to market. The '16's are out and the technology HD brought to market was available in 2004. If we expect less then we'll surely get it. I'm telling them too with every questionnaire I receive from them. They have no excuses.


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I do not disagree with your argument. I submit that the technology is overwhelmingly available and a very simple platform brings it to market. The '16's are out and the technology HD brought to market was available in 2004. If we expect less then we'll surely get it. I'm telling them too with every questionnaire I receive from them. They have no excuses.


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Having met a couple of dealer reps this past week while in Maggie Valley, I've learned a few things from them. One of them is about the infotainment system. Larger companies do not want to do business with a company that sells so few units compared to automotive companies that sell so many every year. That sticks MoCo with trying to find someone that will take on a smaller scale project.

Those guys got their ears bent pretty good by the people at the CVO GTG we were at. Interesting conversations both ways.

One of the other things I personally spoke with them about is the vent screens. MoCo had considered them but then thought they'd restrict airflow too much. If they came standard, it would be one of the first things people would remove claiming they wanted more air. Can't make everyone happy.
 

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Having met a couple of dealer reps this past week while in Maggie Valley, I've learned a few things from them. One of them is about the infotainment system. Larger companies do not want to do business with a company that sells so few units compared to automotive companies that sell so many every year. That sticks MoCo with trying to find someone that will take on a smaller scale project.

Those guys got their ears bent pretty good by the people at the CVO GTG we were at. Interesting conversations both ways.

One of the other things I personally spoke with them about is the vent screens. MoCo had considered them but then thought they'd restrict airflow too much. If they came standard, it would be one of the first things people would remove claiming they wanted more air. Can't make everyone happy.

The explanation on the stereo manufacturers seems odd considering that Harmon Kardon was the producer of HD's previous head unit. Harmon Kardon is on the top tier of high-end mobile audio systems. I suspect the limitations are placed on the manufacturer by HD not the other way around. HD is a market lagger. It saves them money. Like the poster said above, the technology that "wowed" HD enthusiasts in the Rushmore infotainment system was available in 2005 Suburbans. Their linked brake system was available in the 2005 Honda CBR-1000. HD survives on brand loyalty and nostalgia. If HD ever had a GM moment when their customers actually used their wallets to demand better quality, HD would go out of business almost immediately.


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This is all new tech stuff for Harley, barely two years and they are already uploading firmware updates. That alone is a big plus. Many professional camera companies for example, update rarely. Have you followed the history of this technology? Garmin gave up updating many older systems, or charged a substantial fee, and several older units still have to pay before they went to lifetime updates. Relax, give it a break, or wait another couple years before you finance your next ride.

I havent found enough flaws to bitch about yet, except the set up which is a pita. My GPS works fine so far after set up. Maybe I'm not expecting enough.... ?
 

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I like the unit. I wished it had bluetooth communication capabilities to headsets.
 
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