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Discussion Starter #1
I've been looking for a place that fixes HD radios for a long time with no success, but finally I found what we all need.

I just came across http://www.ironcrossaudio.com/ and they will fix any Harman Kardon HD radio for a flat fee of $250.00, this includes software update, a one year warranty, and a lifetime re-repair discount should you have any problem after the warranty expires. Check out their site it has examples of the backlight color conversion, etc. I know some of you are willing to spare no expense to have your radio match your gauges.

They also offer:

Flat Fee Repair:
*Includes all Updates & Modifications $250


Backlight Conversion:
Colors available (blue, green, yellow, orange) $175
Conversion W> Updates & Modifications $250
Conversion W> Repair $375
IPod Interface: $250
With Repairs, Updates, or Backlight Conversion $240

In Addition to Flat Fee Repair:
Rear Mount Aux $40
Preamp Output - Front $55
Preamp Output - Front/Rear $80
Remote Headphone Output $75
Rear Mounted I-Pod Cable $90


Stand Alone Services:
Updates and Modifications $150
Rear Mounted Aux $65
Preamp Output - Front $80
Preamp Output - Front/Rear $115
Switched Headphone Output $105
Rear Mounted I-Pod Cable $105
6 Month Extended Warranty $50
Clearing & Programming
*Included at "No Charge" with any other service $75

After calling a large radio retailer and reading online reviews I am afraid to install an after market radio even from the marine section after I notice multiple HD owner complaining about how quickly these units started to malfunction due to water exposure. This led me to look at online sales of used stock radios but you really don't know what your getting until it's installed in the bike, so in most cases if there is a problem you only have 14 days to install it, then find you have a problem, remove it and send it back for a refund. I know this is a worst case but I'm sure it happen more often than we think. From the little research I've done it seems a lot of the radios are different from year to year despite the fact that they look alike in appearance. So this place seems like a good bet as from their own web page they claim to be former HK techs and who could no these radios any better.

To the moderators of RD.org, I think this would be a good sticky so new comers could find help for their stock radios and feel free to rewrite this as you see fit as I'm not sure you'll like the prices noted in the article but it didn't make much sense looking at it after I removed them.
 

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I 'been tellin' y'all 'bout ICA for a while now...

'Had 'em install f/r preamp outs, rear aux, and switched headphone jack on a HK that I bought here at The Tank from Louster47 (Great Guy!), the ICA turnaround was only a day or so!

'Not knowing how the rear aux was going to be configured, I wish that I would have asked ICA to make the rear aux pigtail about 18" - 24" long so that I could run the rear aux plug into the glove box on the RG, without having to add an extension. (if I'd only known?)

The preamp outs on the HK are so much better sound quality than the line level inputs when you are adding an amp.

The ICA boys know what they're doing, and are great to deal with.

HK modified by Iron Cross Audio + J&M Rokkers / XTs in the fairing / vented lowers, Rokker 500 = Hard to Beat (crystal clear, full sound at 90+)
 

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For $250 you can buy a radio much better than the HK.... IJS.

Sent from my SPH-L710
 

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For $250 you can buy a radio much better than the HK.... IJS.

Sent from my SPH-L710
I hear what you're just saying, but do you have an example of a much better radio, that ALSO has the large simple interface and clearly visible in direct sunlight? Every other radio I see installed is some crazy space-ship-looking car-radio with buttons that'll never work well with a gloved hand.
 

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I have a Sony now, which I admit can be hard to see at times. I plan on going with the Alpine 149BT, which if you read the reviews has LCD that's easy to see in the day. But even if I didn't go with that, the Sony unit I have sounds so much better and does more. I believe its a GT740, the only thing I have ever missed on the HK is the weather band, and I didn't use it much.

Sent from my SPH-L710
 

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Top shelf folks. Very helpful on the phone. Fixed my stock HK right up.

Thought about a Sony or Alpine, but decided to keep it OEM.
My display was blank for over a year, sent it out during spring preseaon 2 yrs ago, has worked perfectly since.
 

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I just received my radio back from Iron Cross. I only had a rear mount aux jack installed but it was a quick turnaround and they were great to deal with. Quick reply to email questions and once they received the radio, I got a phone call in 1 day that it was complete.

Packaging was top notch as well when I received it.

I kept the stock radio because of the NIM unit I use for the GPS.

ImageUploadedByMO Free1389119375.020584.jpg
ImageUploadedByMO Free1389119387.808695.jpg


Sent from Motorcycle.com Free App
 

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Discussion Starter #10
All these reviews were good, so this is just more evidence that this deserves to be a sticky.

As for the other brand radios or better radios for $250, I think you're lucky if they haven't failed due to water. Review after review with complaints of failing buttons, etc. at Crutchfield. I beat the hell out of my HK with 10 hours of rain in Iowa being the worse storm but over and over this thing took a licking and kept on tick'n, so $250 seems good to me for piece of mind. It took 6 years of abuse to make it fail.
 

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I'm on my second Harley with a radio and both have failed, they were replaced under warranty. Might just be my luck, but the after market units I've installed have not had any issues, and sound a whole lot better. Just all depends on what you want. :)

Sent from my SPH-L710
 

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Negative review

I have tried contacting Iron Cross several times since I sent my radio to them. I have emailed, called, left voice mails. But no one replies or returns my call.
I decided to do a Yelp review and I am talking with an attorney to see what my next options are. :mad:

I am interested in going to an aftermarket radio. But I was told that I would have to change my speakers, since OEM and Boom audio are 2ohm speakers and aftermarket head units are 4ohm.
 

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Iron Cross beware

Think twice, they could not fix my radio after 2 tries. For a year now I have been promised a new radio. It never arrives. The last time they responded, which they don't do often they said the problem was my bike not the radio. They again said they would sent a new unit. Never happens. I'm out $250 plus shipping twice. They could care less, they already have my money.
 
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