Thanks for the replies and thoughts guys. Forgetting about the money part (I've requested a refund with little hope I'll get one) I'm disappointed in the way I've been dealt with after trying to do the right thing by supporting a small business and buying an American made product rather than taking the cheap way out and buying a Chinese jack. All that and paying a premium price in the bargain. So far it seems I purchased $700 worth of hot air. I suppose some of the blame falls to me for not drilling into their reputation for terrible customer service beforehand. Most of what I saw at the time was about how terrific the jack was and people who had them were raving about them. Maybe they were just happy they actually GOT one!