Yeah they should have told you, but it is pretty standard for most aftermarket installs if heating the pod up doesn’t work! Now if they didn’t put any sound deadner To cover hole, then this is why it sounds bad. They have to cover that up for the pod to give correct volume for the speaker to perform.The CVO Boom Audio had much more bass. I spoke with the installing company (this is their primary business) an they said they would open up the fairing and try some adjustments. Not sure what that means ?? I plan to have them explain why they didn't tell me they would have to cut into the speaker boxes to clear the magnets.