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Discussion Starter #1
So I have sent this in since November/December, but never got it back or a response or anything...........


Not sure what to say or do, other than be utterly disappointed at this point.

Sent from my iPad

On Oct 24, 2013, at 3:22 PM, "Boutte, Will" <[email protected]> wrote:

Solely to establish timeline, After having gotten the run around for the past month… Thanks guys.


From: Will [mailto:[email protected]]
Sent: Thursday, October 24, 2013 2:52 PM
To: Boutte, Will
Subject: Fwd: Customer Service



Sent from my iPhone

Begin forwarded message:

From: Rick Preuss <[email protected]>
Date: October 24, 2013 at 14:27:55 CDT
To: "[email protected]" <[email protected]>
Subject: RE: Customer Service

Hello,
You have a year warranty on this item.
You will need to deal with the dealer for the return.
They must help you it is there responsibility to do so.
You would need to send them the part and they will need to contact us with the original invoice and purchase date.
It sounds like the run around but it is our policy.
Thank you,


Rick Preuss
Technical Support Representative
6892 Marlin Circle, La Palma, CA 90623
(714)523-3000 fax(714)523-3007
[email protected]
www.performancemachine.com
<image001.jpg>



From: [email protected] [mailto:[email protected]]
Sent: Thursday, October 24, 2013 6:09 AM
To: Rick Preuss
Subject: Customer Service

First Name: WIlliam Boutte
Phone: 8324965426
Email: [email protected]
Message: PM 0034-1081-B CONTOUR HEEL/TOE SHIFTER HARLEY FLH 83-12 (280949580992) Member id motorcityperformanceplus | Feedback Score Of 16039 | 99.2% Sale date: 05/01/13 $161.96 + $8.19 shipping Sell this item View seller's other items More actions +++++++++ I bought the heel toe shifter for my bike, and one of the shifters stripped. It is a no-nonsense basic install. I have tried PM and Motorcityplus, and no one will help. I bought this 5 months ago. Both sides sya go to the other side. Frustration, poor service means I will have stick with other companies. I really wanted some of your other parts, but this is ridiculous, and as for motor city performance plus they could care less.
==========================================================================


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Mark your calenders! The PM shipping department will be closed Thursday, November 28th through Thursday, December 5th for the Thanksgiving Holiday followed by our annual closure for inventory. The PM sales department will re-open Monday, Dec. 2nd after the Thanksgiving Holiday.









Will we are just telling you what the process is. If we didn’t care we would have ignored you.

PM handles all warranty issues.

<image002.gif>


14708 Keel Street
Plymouth, MI 48170



On Oct 24, 2013, at 9:16 AM, Boutte, Will <[email protected]> wrote:


PM 0034-1081-B CONTOUR HEEL/TOE SHIFTER HARLEY FLH 83-12 (280949580992)
Member id motorcityperformanceplus | Feedback Score Of 16039 | 99.2%
Sale date: 05/01/13
$161.96+ $8.19
shippingSell this item
View seller's other items
+++++++++
I bought the heel toe shifter for my bike, and one of the shifters stripped. It is a no-nonsense basic install. I have tried PM and Motorcityplus, and no one will help. I bought this 5 months ago. Both sides go to the other side. Frustration, poor service means I will have stick with other companies. I really wanted some of your other parts, but this is ridiculous, and as for motor city performance plus they could care less.
 
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