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I bought a knockoff for my Rushmore. It came flat. I had to work the curve into it, and then it fit well. I imagine that it's the same thing with your unit.
 

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matte finish outside and the grooved part against the windshield? That's weird.
 

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Does it actually fit the bike backwards?

Sounds like you need to take some photos and communicate with PM via email so they can see what you are talking about.
 

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Discussion Starter #6
I took like 5 photos and emailed them to PM when I was on the phone with tech. The guy had no idea what I was talking about. Pretty lame. Couldn't come to terms with his ignorance and forward me to someone more knowledgeable.
 

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I took like 5 photos and emailed them to PM when I was on the phone with tech. The guy had no idea what I was talking about. Pretty lame. Couldn't come to terms with his ignorance and forward me to someone more knowledgeable.
yeah, i hate when you're trying to communicate with someone and they hear what they wanna hear, not necessarily what you're saying..
 

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I've stared at your pics & their website so long I can't tell anymore which way looks right. The website looks to me like it shows smooth side up - fancy logo side down. Can it mount that way???
 
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